Bilingual Customer Service Agent
A reputed Health and Wellness company seeking a dynamic and customer-focused
individual to join our team as a Bilingual Customer Service Agent. The
successful candidate will play a crucial role in providing exceptional service
to our diverse customer base in Arabic and English.
Key Responsibilities:
Communicate effectively with customers in Arabic and English, both verbally
and in writing.
Resolve customer inquiries, issues, and complaints in a professional and
timely manner.
Provide product or service information to customers and assist with their
needs.
Collaborate with team members to ensure a seamless customer experience.
Document customer interactions and feedback for continuous improvement.
Qualifications:
Fluency in both Arabic and English is mandatory.
Proven experience in customer service with a strong focus on customer
satisfaction.
Excellent communication skills in both languages, with a professional and
courteous demeanor.
Ability to adapt to various customer personalities and handle challenging
situations with patience and empathy.
Strong problem-solving skills and attention to detail.
Proficiency in relevant customer service software and tools.
How to Apply:
If you are a dedicated and bilingual individual with a passion for delivering
outstanding customer service, we invite you to apply for this exciting
opportunity. Please submit your resume and a cover letter detailing your
relevant experience to [email protected].
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