Emergegcc announces recruitment Customer Service Supervisor (FT) in Kuwait تعلن شركة Emergegcc عن توظيف مشرف خدمة العملاء (FT) في الكويت

Kuwait Jobs Today: Emergegcc Company announces new job opportunities. Are you
looking for job opportunities in Kuwait? Emergegcc Company announces the
opening of recruitment for many jobs in various specializations in Kuwaiton
today's date. These opportunities are available to all nationalities. Learn
about the available jobs and how to apply through the following advertisement.
Required jobs in Emergegcc company and their details:
Customer Service Supervisor (FT)
About the job
Emergegcc
Ahmad Al Jaber St, Al Kuwayt, Kuwait
Job Details
Join date: Immediately (preferred).
Can speak and understand Arabic and English.
Salary: ‎400-‎500.
Location: Kuwait (Required).
Driver License and Car (preferred).
Transferable Visa (Required).
Working hours: full time.
Job Description
The Customer Service Supervisor attracts potential customers by answering
product and service questions; suggesting information about other products and
services.
Process orders, prepare correspondences and fulfill customer needs to ensure
customer satisfaction.
Requirements
Requires a bachelors degree or equivalent and ‎2-‎5 years of experience in the
field or in a related area.
Has knowledge of commonly-used concepts, practices and procedures within a
particular field.
Rely on instructions and pre-established guidelines to perform the functions
of the job.
Works under immediate supervision.
Primary job functions do require exercising independent judgment.
Typically reports to the general manager.
The target is to ensure excellent service standards and maintain high customer
satisfaction.
Job Functions
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following
up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer
information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer
information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive
communication.
Provide accurate, valid and complete information by using the right
methods/tools.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the
time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file
documents.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, mail or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and
phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being
delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Resolve customer complaints via phone, email, mail or social media.
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for Emergegcc Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: ‎30-‎10-‎2023 (Please check the date before applying).
Required Nationalities: All nationalities.
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