Kuwait Jobs Today: Klinik Medical Center Company announces new job
opportunities. Are you looking for job opportunities in Kuwait? Klinik Medical
Center Company announces the opening of recruitment for many jobs in various
specializations in Kuwaiton today's date. These opportunities are available to
all nationalities. Learn about the available jobs and how to apply through the
following advertisement.
Required jobs in Klinik Medical Center company and their details:
Customer service & experience manager
About the job
Key Duties & Responsibilities
Leadership & Team Management: Directly manage the customer service team, and
receptionists, ensuring efficiency, professionalism, and consistent training.
Communication Channels Management: Ensure prompt, empathetic, and effective
responses across all communication channels, including calls, WhatsApp, and
social media.
Metrics & Reporting: Responsible for the management and improvement of all
customer service and patient satisfaction metrics. Create detailed daily,
weekly, monthly, and quarterly reports for the management team.
Quality Assurance & Auditing: Implement and oversee a robust QA program,
conducting regular audits of customer service interactions and patient
touchpoints.
Mystery Patient Program Management: Develop and continuously optimize the
mystery patient program to evaluate and elevate the patient experience.
Feedback & Continuous Improvement: Actively collect, analyze, and act on
patient feedback, driving process improvements, training initiatives, and
ensuring overall patient satisfaction.
Loyalty & Retention: Develop and execute a patient loyalty program, while also
formulating strategies to retain existing patients. Ensure these strategies
are adaptive, effective, and align with the clinic's objectives.
Competitor Analysis: Conduct competitive analysis and benchmarking to identify
industry best practices and opportunities for improvement, ensuring KLINIK
remains at the forefront of patient service excellence.
Collaboration: Foster a collaborative environment, working closely with other
departments to enhance the overall patient journey, addressing any gaps or
areas of improvement.
Strategic Planning: Anticipate future needs of the patient experience, staying
ahead of industry trends, and proactively integrating innovative solutions to
continuously elevate patient satisfaction.
Requirements
Education: Bachelor's Degree in Business Administration, Healthcare
Management, or a related field. Master’s degree preferred.
Experience: Minimum of 5 years in customer service management, and preferably
with at least 2 years in healthcare or a related industry.
Skills: Exceptional interpersonal and communication skills, analytical
thinking, leadership, and mentoring abilities.
Core Competencies: Empathy, patience, adaptability, strong organizational
skills, results-driven mindset, and strategic vision.
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for Klinik Medical Center Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: 18-10-2023 (Please check the date before applying).
Required Nationalities: All nationalities.