Ajar Company announces employment Customer Relations Executive in Kuwait تعلن شركة أجار عن توظيف مسؤول علاقات العملاء في الكويت

Kuwait Jobs Today: Ajar Company announces new job opportunities. Are you
looking for job opportunities in Kuwait? Ajar Company announces the opening of
recruitment for many jobs in various specializations in Kuwaiton today's date.
These opportunities are available to all nationalities. Learn about the
available jobs and how to apply through the following advertisement.
Required jobs in Ajar company and their details:
Customer Relations Executive
Job Description
Job Duties and Responsibilities:
Build and maintain strong business relationships with the new and existing
Ajar B2B customers to build loyalty and retention.
Assist new customers in getting started with the company's products or
services, ensuring a smooth onboarding & training process.
Responsible for onboarding and KYC verifications of new clients on Ajar
platform.
Verify and qualify new landlord details.
Verify the KYC Documents such as National ID/ Commercial License, Activation
Form and/or Contract, Property ownership etc. of the landlords and make sure
it complies with the internal procedures.
Check and confirm the activation form/contract is completely filled and
signed.
Verify bank details, and add the same to the Ajar system.
Add the properties and import tenants to the landlord's Ajar system and link
to the desired bank.
Confirm Zendesk ticket on the account activation.
Reviews escalated support tickets that need immediate attention.
Prepare the needed reports relating to accounts creation and onboarding
Assess new client onboarding gaps and implement process enhancements to
improve client onboarding experience.
Maintain accurate customer records, interactions, and feedback in the
company’s CRM (Customer Relationship Management) system.
Provide training to Ajar customers when needed (online and offline).
Follow up with the existing subscribers, identify upselling/cross-selling
opportunities and ensure renewals are paid on time.
Gather feedback from customers about their experiences and relay this
information to relevant departments for improvement.
Develop and implement strategies to retain existing customers, reducing churn
rates. Implement customer retention programs, loyalty initiatives, and special
offers to retain and reward valued customers.
Generate reports and analyze data related to customer interactions,
satisfaction, and trends to provide insights for decision-making.
Collaborate with sales, marketing, and support teams to ensure a cohesive and
positive customer experience.
Conduct customer satisfaction surveys to assess service quality and gather
insights for improvement.
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
To go to the application page. (
Job opportunities for Ajar Company
)
Click on a job title to view details.
Please click the Easy Apply button at the top of the page.
Enter the required information in the pop-up screens.
Click Review to review the form.
Source and additional details
Job source: The official website of the company
Posted Date: ‎8-‎10-‎2023 (Please check the date before applying).
Required Nationalities: All nationalities.
وظائف الكويت اليوم