Vectrus Now Hiring Service Desk, Lead Vectrus الآن مكتب خدمة التوظيف ، الرصاص

Service Desk, Lead
الوصف الوظيفي
Overview
This position is physically located in Kuwait in support of LOGCAP
Under supervision of the Service Desk Supervisor and/or Manager, The Service
Desk, Lead will support the Service Desk Supervisor in operating a walk-in and
call-in Work Order Reception Desk. This position provides the Service Desk
Lead the opportunity to gain experience in supervising, coordinate, and
overseeing the daily Service Order Reception Center operation. This position
reports to the Service Desk Supervisor and/or Manager and may exercise general
supervision of Service Desk Senior and Technicians. Ensures personnel
correctly capture data on maintenance work order requests and preventative
maintenance inspection forms for upload into the Computer Maintenance
Management System. Must have a home-country Driver’s License, and be able to
acquire a U.S. Government Driver’s License.
Responsibilities
This position description is subject to change at any time as needed to meet
the requirements of the program or company.
Provides appropriate training to Service Desk Seniors and Service Desk
Technicians.
Provides guidance and assistance to personnel in accomplishing their assigned
duties and responsibilities.
Ensures excellent customer service in addressing questions, complaints and
requests in a tactful manner via telephone, email and face-to-face
interaction.
Enforces compliance with PWS and all applicable SOPs, PIOPS and IOPS.
Ensures the reliability, completeness, and accuracy of the CMMS database.
Oversees the preparation of CDRLs and other required/special reports.
Monitors and provides work order status information to the Production Control
Manager and/or Operations Manager for reporting to higher management
Set priorities, plan and organize tasks.
May be required to work rotational schedules. Example: Day, Mid or Night
shift.
May be asked to work at different locations per mission requirements.
Plan and provide day-to-day guidance to accomplish the mission.
Understand and improve the strengths and weakness of your team.
Deal effectively with difficult customers.
Anticipate and manage change and make it work for the team.
Pay attention to detail, set, enforce and maintain high standards.
Obtain further information for incomplete documents.
Performing day-to-day administrative tasks such as maintaining information
files and processing paperwork.
May perform duties as the Service Desk Supervisor during his/her absence.
Performs other duties as assigned
Vectrus Now Hiring Service Desk, Lead Vectrus الآن مكتب خدمة التوظيف ، الرصاص