Call Center Manager
الوصف الوظيفي
Managing the Restaurant's Call Center which accepts the orders from the
aggregators and phone in order.
Take the initiative to guide new call center recruits to meet the company's
set goals.
Establish routine goals for the call center team to meet daily objectives.
Compile call center statistics for the purpose of consumer evaluation and
assist the top management with crucial decisions.
Check the overall efficiency of the call center agents by examining important
metrics.
Train and help call center agents and associates to handle daily tasks with
utmost proficiency.
Process hourly/daily/weekly/monthly sales lead reports for submission to
management.
المهارات
Bilingual (proficient in both English & Arabic in speaking and writing)
Professional call center individual with experience in managing a tele sales
team.
Well-versed in understanding different parameters associated with consumer
services like interaction and engagement.
Remarkable command of managing various activities by adhering to strict
deadlines and rules.
Fluent in interacting with the customers and colleagues using appropriate
professional terms and jargon.
Good understanding of customer service KPIs and techniques for their accurate
evaluation.
Proficient in MS Office and call center equipment/software programs.
اسم الشركة محجوب من قبل صاحب العمل يتم الآن تعيين مدير مركز الاتصال Company
name Confidential by Employer A call center manager is now being hired