IT System Admin - NOC and L2 Support

IT System Admin - NOC and L2 Support

A leading bank in Kuwait is looking for candidates with specific skillsets of
NOC and L2 support.
Skillset Requirements:
- Graduate with a bachelor's degree in information technology or related
fields.
- Minimum ‎3-‎5 years of working experience in IT environments, preferably in
the banking sector.
The responsibilities of the L2 Engineers include but are not limited to the
following:
Proactively ensure the highest levels of systems and infrastructure
availability.
Monitor infrastructure and application availability, health, and performance.
Keep thorough, clear, and complete records in the ticketing system of all
actions taken.
Receive inbound requests through phone, email, chat, or other means based on
the
documented agreement with bank
Receive inbound alerts or system notifications.
Analyze, categorize, prioritize, assign, and track all inbound requests and
alerts.
Track incidents until successfully resolved.
Perform periodic availability & performance reporting to support capacity
planning.
Manage, tune, and administer bank monitoring tools.
Check systems/appliances reports daily and assign them to the responsible
team.
Escalate and notify based on the communication plan.
Deliver monthly or ad-hoc reports as per bank procedures.
Restart the applications in production environments according to the bank
restart.
procedure upon approval by bank owners.
Maintain bank SLAs.
Push patches/updates in coordination with Application Team.
Perform Software distribution/release for applications and solutions.
Troubleshoot application issues.
Monitor banking batch jobs.
Perform shift handover.
Conduct application management activities such as but not limited to:
Adding new servers or configuration entities
Restarting a server or device
Changing application mode or service status
Monitoring application alerts, interfaces, and integrations
Performing software distribution
Changing applications configurations
Stopping or starting of devices, applications, interfaces, and processes.
Those who are interested, please send their CVs to
[email protected]