Aspen Technology Now Hiring Principal Customer Enablement Consultant تقوم Aspen Technology الآن بتعيين مستشار رئيسي لتمكين العملاء

Principal Customer Enablement Consultant
About the job
The driving force behind our success has always been the people of AspenTech.
What drives us, is our aspiration, our desire and ambition to keep pushing the
envelope, overcoming any hurdle, challenging the status quo to continually
find a better way. You will experience these qualities of passion, pride and
aspiration in many ways — from a rich set of career development programs to
support of community service projects to social events that foster fun and
relationship building across our global community.
The Role
Reporting to the Customer Success Manager, the role will be primarily
responsible for delivering remote or onsite technical support and pre-sales
activities, as well as customer success activities related to AspenTech SSE
G&G; Interpretation products with a specific focus on SeisEarth, SeisEarth
QSI.
The role will proactively ensure that the users are constantly improving their
workflows with AspenTech SSE technology and advise them on how to improve
project efficiency.
One of the responsibilities will be also to systematically look for business
opportunities within the customer account, asset, or business unit you are
supporting that could grow AspenTech Software presence, constantly trying and
achieving to expand our footprint, and communicating, reporting to the
different business-related teams of our company (Sales, Solution Consulting
and Customer Support & Training).
Your Impact
Contribute to the daily customer support activities.
Drive, develop and maintain the required Customer Success practices to help
onboard our customers to AspenTech SSE G&G; Interpretation solution.
Support clients locally and/or remotely by helping them to grow their
knowledge in our software and workflows, properly using all internal company
procedures and systems for support, tracking and reporting, escalating issues
of greater complexity to R&D; if needed.
Develop long-term relationships with the user base you are assigned to
support, learning about their concerns and their challenges, and working as a
team with our Account Management and Solution Consulting teams to solve them
with our software.
Work within AspenTech SSE interdisciplinary team, on customer engagement and
user engagement, with hands-on responsibility for preparing and summarizing
technical proof of concepts, proposals, recommendations.
Develop influential relationships with key customers stakeholders.
Work proactively with Account Manager and technical teams to support sales
efforts.
Show and develop good understanding of important science behind the software
concepts.
Expand knowledge of onsite and remote support standards, troubleshooting
techniques, as well as use company´s knowledge base to better execute his/her
tasks.
Participate and contributes content to knowledge development and/or training
programs through the organization and hosting of training or workshops
activities. Participate to local industry events and tradeshows as needed.
Participate as needed to customer projects, proof of concepts.
Maintain knowledge of current technology, software, and workflows.
Knowledge on data related to geological and geophysical domains, knowledge of
the Epos infrastructure.
Working expertise of Linux and Windows environment.
Expertise on evaluation and interpretation of geophysical data.
Use and handling of geophysical data, including 2D and 3D seismic data.
Knowledge on pre-stack and post-stack inversion, and AVO analysis.
Aspen Technology Now Hiring Principal Customer Enablement Consultant تقوم
Aspen Technology الآن بتعيين مستشار رئيسي لتمكين العملاء