Ooredoo Group of Companies Announcing the availability of 2 vacant jobs in the State of Kuwait تعلن مجموعة شركات Ooredoo عن توفر وظيفتين شاغرتين في دولة الكويت

Senior Engineer, Customer Management Solutions / Fast Telco Subsidiary of
Ooredoo Kuwait.
Senior Executive, Delivery Desk / Phono Subsidiary of Ooredoo Kuwait
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team – and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose
This role will primarily focus on technically governing Ooredoo ‘s Customer
Management Solutions domain, which includes CRM, Point of Sale, Loyalty
Management, and other systems used to manage and maintain customers by
expanding, tailoring and architecting the applications to cater for increased
services adoption, new features and enhancements, existing services re-use,
and new concepts and innovations in the industry.
This role will provide technical expertise for Ooredoo Customer Management
Solutions domain applications design, capacity and enhancement. She/he will
analyse, design, and govern the projects and the needed development focusing
on the applications in the area considering their evolving Technologies, in
the addition to enhancing the features , performing as-is and to-be design and
architecture analysis, defining and executing lifecycle management compliance
checkpoints and reviews, in accordance with Ooredoo’s vision in its roadmap
Key Accountabilties & Responsiblities
Responsible for the planning and the design of Customer Management Solutions
domain which includes but not limited to Point of Sales (POS), Customer
Relationship Management (CRM), Loyalty Management System (LMS), and Customer
Care support applications like Social Media Care, Knowledge Management, Speech
Analytics, and Scripting.
Define and Design the overall architecture for the applications in the domain
in accordance with the enterprise provisioning flows, and plan their
deployments accordingly based on projects requirements and industry best
practices.
Work closely with business teams to understand their requirements and
roadmaps, and translate them to Technical requirements.
Work hand in hand with other Applications and infrastructure planners to
streamline and align integration requirements across end to end flows.
Work on enhancing Ooredoo‘s the related domain applications Architecture,
Application Integration flows and Protocols, Application Frameworks, and their
related Technologies.
Understand the different provisioning flows and customer sales and service
concepts.
Understand the sales flows from Lead, Opportunity, Quote, to Sales Order.
Explore and understand the new trends in the Telco retail and CRM systems.
Technically understand & enhance the concepts of eligibility rules & Know Your
Customer (KYC).
Maintain the Product Catalogue of all the different services offered by
Ooredoo.
Govern the design of Customers offers bundling and promotions, and
continuously enhance the framework in order to reach maximum optimisation and
fastest time to market.
Understand and enhance the flows of the integration points with other systems
to get relevant needed data to serve the customers.
Maintain the Loyalty engine design and configuration and spot opportunities
for optimization, through enrolment, earning, and redemption.
Plan and Manage flow designs of Number Management System.
Manage and optimize the cash management functionalities in POS and the payment
details submission for other systems for processing.
Govern the design of Knowledge Management Taxonomy and enforce its alignment
upon having new published articles.
Ooredoo Group of Companies Announcing the availability of ‎2 vacant jobs in the
State of Kuwait تعلن مجموعة شركات Ooredoo عن توفر وظيفتين شاغرتين في دولة
الكويت