Store Manager, Kuwait
الوصف الوظيفي
Store Manager, Kuwait
Position
Bulgari MEAI is looking for a store manager to join our team in Kuwait.
As a store manager you will be responsible for the store operations, sales
targets and business opportunities. acting as an ambassador to the brand and
as a motivating and supporting leader for the the team you will lead the
customer journey and clienteling initiatives to stay top of mind with our
clients.
Main Accountabilities
Manage the boutique in order to achieve sales objectives and store and service
KPI’s, ensuring to spend most of the time on the shop floor with sales team
and clients Concur to the definition of action plans related to the mystery
shopping results and ensure their implementation. Be proactive in recruiting
new customers, promoting and creating events in order to generate new business
opportunities. Actively participate and involve sales teams in social events.
Constantly nurture relationships with clients, in store and outside the store
implementing client database activities, as per marketing guidelines. Address
client concerns/disputes/complains assuring that the client satisfaction is
restored. Constantly coach the sales team on how to deliver a unique and
memorable shopping experience (customer focus, storytelling, extraordinary
service, selling skills and attitude), observing the sales floor and providing
feedback accordingly. Partner with Sales Trainers in training definition,
implementation plans and follow up Ensure the participation of the store team
to training sessions in order to develop and strengthen their knowledge on
different topics (collections, selling techniques, brand and inspiration
stories, security…) Supervise After Sales service request providing excellent
service to the customers. Be responsible for the good
Client Advisor Kuwait
الوصف الوظيفي
Work with us
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Company: Bulgari S.P.A Country / Region : Kuwait City : KUWAIT Business group:
Watches & Jewellery Contract type: Permanent Job Function: Retail Experience
required: Minimum 5 years Reference No.: BULG04999 Date of publication:
2023.06.12 BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.
Since 1884, our creations inspired by Rome Heritage reflect extraordinary
colored gemstones combinations, as well innovation and magnificence.
In order to complete our team driven by excellence and the commitment, of
creating a working environment achieving full customer satisfaction, Bulgari
Middle East is looking for his future:
CLIENT ADVISOR AND SALES SUPPORT IN KUWAIT
Your Mission
To provide an inspirational, luxurious shopping experience, maximizing every
sales opportunity. Support peers and colleagues in efficient running of the
boutique. Demonstrate excellent product knowledge and drive to achieve store
targets.
Accountabilities
Welcome all clients/prospects entering the store for whatever reason
(browsing, purchase, after-sales, complaints) granting an extraordinary
service. Listen and understand clients’ needs, providing customized advice and
introducing them to the discovery of the Brand. Establish and develop
relationship with existing clients and engage new customers to the brand.
Manage the sales process as per delivery standards (from Welcome to Packaging)
ensuring the right application of selling techniques to deliver a unique
shopping experience. Contribute to the store and service KPIs achievement.
Register clients’ data in the dedicated system for future contact,
personalized CRM actions and client development purposes. Perform all CRM one
to one activities. Apply all sales related procedures and guidelines. Ensure
that all front area of the shop are clean and products are displayed as per VM
guidelines. Perform all After Sales service front office activities directly
related to final customers (taking in charge items to repair brought back by
customers, performing a brief interview and entering data in SAP), acting as
proactive point of reference (for estimate approval, lead-time update, return
and invoicing of the repaired product. etc.) and assuring that the customer
satisfaction is constantly pursued and restored. Perform on-line training
modules and participate to defined training sessions in order to develop your
knowledge on different topics.
Bulgari Group Now Hiring Store Manager, Kuwait & Client Advisor Kuwait تقوم
مجموعة بولغاري الآن بتعيين مدير المتجر ، الكويت ومستشار العملاء في الكويت