Alghanim Industries Now Hiring Delivery Advisor صناعات الغانم تعين الآن مستشار التسليم

Delivery Advisor
مستشار التسليم
Date: ‎16 Jul ‎2023
Location: KW
Company:
Alghanim Industries
Long Description
Job Summary
To provide an outstanding customer experience at time of delivery of vehicles
back to customer. To ensure each customer is satisfied from their visit to us
and provide necessary feedback using prescribed formats for development of the
satisfaction levels
Job Responsibilities
• Immediately on receipt of the information, inform the customer that the
vehicle is ready. As much as possible the job details & costs should be
informed on the phone. Confirm the delivery date/time and explain the
advantage of coming on time. Log the call in Kerridge CRM module.
• Great the customers upon arrival and explain to him/her what job have been
done and charges for each job. Also inform the customers which of the
complaints have not been attended (if any) and why. Explain the findings,
characteristics and any report using the job card made available before
customer arrival.
• Advice the customers about the next service needed. Educate them about the
benefits of making appointment for next visit. Thank the customer for the
business and assure him our best attention at all times.
• Actively ask the customers if they are satisfied with the service received
during this visit. Use the prescribed format for quick evaluation of the
satisfaction level of the customer.
• Each customer who took delivery of their vehicles from us should receive a
follow up call to ensure his / her satisfaction. Call should be placed within
‎48 hours of the vehicle delivery and log the call in Kerridge CRM. Module. If
the customer is not satisfied, the customer case should be logged and
forwarded to Manager for resolution.
• Establish healthy and profitable relationship with the customer. Listen
actively to the feed back at all interaction with the customer.

Candidate Requirements
• ‎5 years experience in Customer Service
• Graduate in any discipline preferably in hospitality industry
• Good interpersonal and communication skills in English, Arabic is an
advantage
• Knowledge of Microsoft office application.
Alghanim Industries Now Hiring Delivery Advisor صناعات الغانم تعين الآن مستشار
التسليم