Hitachi Energy Now Hiring Field Service Engineering Specialist Professional تقوم شركة Hitachi Energy الآن بتعيين أخصائي هندسة الخدمة الميدانية

Field Service Engineering Specialist Professional
About the job
You as a Field Service Engineer will be part of Hitachi Energy business based
in Kuwait. You will be responsible to perform on-site service activities for
various types of Hitachi Energy GIS systems and in accordance with Hitachi
Energy standard processes, quality standards and safety guidelines. Deliver
excellent customer service to satisfy customers. Co-operating with customer
and other Hitachi Energy teams, take actions to identify new service business
opportunities for Hitachi Energy.
Your Responsibilities
Service delivery and performing medium to high complex service tasks like
installation, commissioning, maintenance, upgrades and retrofits, repair
independently, identifies technical problems and makes analysis through remote
or on-site activity in different service categories (installation and
commissioning, maintenance, extensions, replacements, upgrades and retrofit,
end of life service etc.).
Customer approach in ensuring customer satisfaction by executing service work
according to customer order and expectation. Creating and maintaining a good
relationship with customers and understands their needs. Identifying new sales
opportunities and taking influence in convincing the client for the complete
service portfolio.
Materials and supply, coordinating, preparing, and ensuring that all
materials, parts and equipment are available and at the appropriate quality
for service activities. Preparing standard lists for ease of work.
Documentation and reports: Preparing all documents and reporting to be signed
by the customer representative. Reporting work done in a timely manner and
follows up when needed. Creating standards or job durations.
Troubleshooting and proactively identifies potential equipment failures and
proactive corrective actions and complex equipment failure and makes
recommendations to avoid repeating the problem in the future.
Operational excellence in proactively identifies suggestions for product,
quality and customer service improvement and discusses them with management
for changes.
Living Hitachi Energy’s core values of safety and integrity, which means
taking responsibility for your own actions while caring for your colleagues
and the business.
Hitachi Energy Now Hiring Field Service Engineering Specialist Professional
تقوم شركة Hitachi Energy الآن بتعيين أخصائي هندسة الخدمة الميدانية