Ecommerce Manager
About the job
Ecommerce Manager manages and directs ecommerce sales to achieve profit goals.
Designs and recommends online sales programs and sets short and long term
online sales strategies
Responsibilities
Analyze new market trends, business opportunities and market segments in
global and local landscape.
Analyze past performance of collections, categories and campaigns to improve
marketing effectiveness and ROI.
Analyze service quality and customer satisfaction.
Assess potential partnership prospects.
Define and revise order fulfilment policies and procedures.
Design business questions to be used for data mining and analysis.
Develop a service recovery framework.
Develop and implement roadmap for online store's functionality.
Develop service operations.
Develop, manage and measure performance of technology vendor relationships.
Drive e-commerce sales performance.
Encourage service innovation.
Generate ideas and strategies based upon data-driven insights and
recommendations.
Implement e-commerce strategic and tactical programs.
Manage and review e-commerce operations and processes.
Manage customer retention and loyalty programs.
Manage sales, promotions, marketing and social media campaigns, and programs
over digital platforms.
Manage the procurement and implementation of new technologies.
Measure order fulfilment and customer satisfaction performance.
Monitor and review data mining and analytics tools.
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