Systems Support Specialist
About the job
Overview
This position will be physically located in Kuwait in support of LOGCAP**
Applies understanding and knowledge of information systems products and
services to provide technical, software, hardware, and network problem
resolution to all computer users. Performing question/problem diagnosis and
guiding users through step-by-step solutions in a service center environment;
clearly communicate technical solutions in a user-friendly professional
manner. Escalates complex technical issues using the Remedy ticket submission
system. Responsible for recognizing, researching, isolating, and resolving
first level information systems problems and coordinates referrals to
appropriate technical, professional, or service personnel for appropriate
service, repairs, training, and follow-up. Maintain, operate, and upgrade all
Automation Data Processing Equipment (ADPE), currently consisting of servers,
PC systems, (CPU, monitor, keyboard, mouse) laptops, printers, DSN/VOIP
phones, and other small peripheral items (KVM switches, CAC readers, etc.) All
aspects of system support to include but not limited to Microsoft Windows
Server Active Directory and domain, WINS, DNS, print queues, maintenance of
database systems and software, installation of patches and updates as
mandated. Maintain and administer enterprise applications, support, analysis,
design, testing, and implementation of systems and networks.
Supply Lead
Responsibilities
This position description is subject to change at any time as needed to meet
the requirements of the program or company.
Using a good working knowledge of the governing supply systems, programs,
policies, nomenclature, work methods, manuals, or other established
guidelines, and an understanding of the needs of the organization serviced,
applies analytical ability to define and take appropriate supply action based
upon application or interpretation of established guidelines.
Assists Manager in planning and coordinating workloads to optimize use of
resources to include personnel, equipment, tools and facilities.
Establishes programs to meet normal and contingency mission requirements.
Prepares, analyzes and briefs reports as required. Recommends solutions to
problems indicated by analysis of trends, indicators, potential problems or
those identified by management and/or the government.
Ensures all required reports are submitted accurately and on time.
Monitor the Shelf Life program.