IT Help Desk - L'Oreal Cairo Plant

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Job Responsibilities:



  • Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact

  • Maintain client Software Installations and Upgrades needed.

  • Active Directory Domain Management.

  • Troubleshooting and resolving basic Network issues.

  • Following up with customers to ensure full resolution of issues.

  • Follow-Up IT Helpdesk ticketing system and ensuring that SLA is met based on urgency and priority.

  • Train users on basic applications and create needed documentations.


  • Assist in basic Server and Network Administration tasks.

    Job Qualifications:




  • Bachelor degree in Information Technology/Computer Science or relevant field, or equivalent experience.



  • One or more technical certifications (MCSA, CCNA , A+, Network+, etc.) are preferred.

  • ‎1-‎3 years of experience in Helpdesk environment.

  • Proficiency in English written and spoken is required, French is a plus.

  • Customer Centric Mindset.

  • Excellent troubleshooting and analytical skills

  • Decision maker and has the ability to evaluate situations on spot.

  • Ability to be on-call for urgent situations.

  • Good knowledge in Active Directory is a must.

  • Good Knowledge in VMWare Management, VEEAM, Cisco Routing is a plus


  • Experience in an industrial plant environment is a plus.




  • You can apply to up to three jobs within a rolling ‎30-day window.



  • You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.

  • Please visit "Your Application Space" to see the jobs you have already applied to.

  • Please don 't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.

ملخص الوظيفة

  • المُعلن : L'Oreal
  • تاريخ الإعلان : 01/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English