JOB TITLE : Customer Support Advisor
REPORTS TO : Account Supervisor
* PURPOSE OF JOB
As Customer Support advisor, you will answer incoming calls from customers,
respond to inquiries, manage complaints, handle cash transactions, and provide
general information. You will also inform customers of the services terms and
project a professional company image through voice and online interactions.
* Key Responsibilities
* Answer call/email received from customers and work to resolve their queries
* Handle money transactions with customers
* Management and resolve customer complaints
* identify and escalate issues to supervisors
* Provide service information to customers
* Research required information using available resources
* Document all call information according to standard operating procedures
* Follow up customer calls/emails when necessary
Adhering to defined procedures, standards and performance expectations
* CORE COMPETENCIES
Focus on customer
* Accurately identifies customer requirements, expectations, and needs
* Follow up with customers to ensure problems are solved
Build Collaborative Relationships
* Build relationships with people across a variety of functions within the organization
Relate to others in an accepting and respectful manner regardless of their
organizational level, personality or background
4.EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
Skills Required
* Fluency in the (Polish) Language
* Good understanding of English
**About Axis** * We believe that financial services should be more accessible, simple and fun. That's why we started Axis - an app that empowers consumers, solopreneurs, and small businesses with the digital financial tools they need to reach their potential. * Join us if you want to be part of…
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