CCTV Operator / مراقب كاميرات

Job Number ‎23033422
Job Category Loss Prevention & Security
Location Marriott Mena House Cairo, ‎6 Pyramids Road, Cairo, Egypt, Egypt
VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress
alarms, and fire life safety system to ensure that any unusual behavior or
emergency situation is dispatched to appropriate personnel for investigation
and recorded. Assist guests or employees during emergency situations.
Administer first aid/CPR to guests or employees as required. Maintain
confidentiality of all Security/Loss Prevention and property reports/documents
and release information only to authorized individuals. Provide proper
paperwork to employees that require outside medical treatment. Conduct
investigations and gather evidence related to theft/fraud or lost items, noise
complaints, assault complaints, food poisoning complaints, and other guest
complaints and incidents. Assist manager/supervisor in ensuring insurance
carrier is notified of liability situations according to designated protocol.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests' service needs.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Read and visually verify
information in a variety of formats (e.g., small print). Visually inspect
tools, equipment, or machines (e.g., to identify defects). Enter and locate
work-related information using computers and/or point of sale systems. Move at
a speed required to respond to work situations (e.g., run, walk, jog). Stand,
sit, or walk for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎50
pounds without assistance and objects weighing in excess of ‎75 pounds with
assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.