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Company Name: Binance
Job Description
Binance is the global blockchain company behind the world's largest digital
asset exchange by trading volume and users, serving a greater mission to
accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain
industry and contribute to the crypto-currency revolution that is changing the
world?
Responsibilities:
* As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
* Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
* Create a culture and processes which achieve the business goals and objectives with regard to the customer service
* Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
* Act as the Voice of the Customer across the organization
* Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
* Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
* Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements:
* 1-2 years experience of proven customer-facing experience or experience as a customer service representative
* Strong ability in using IT for professional use and can handle somewhat technical queries from customers
* Exceptional written communication skills and a good listener
* Priority will be given to candidates that can speak English language
* Ability to multitask, prioritize, and control time effectively
* Knowledge of blockchain, crypto, and P2P payments is a big plus
* Fluency in English is a must with multilingual capability is a big plus
* Willing to work weekends and irregular hours
* A Binance P2P user is highly preferred
Working at Binance
* Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
* Fast moving, challenging and unique business problems
* International work environment and flat organisation
* Great career development opportunities in a growing company
* Possibility for relocation and international transfers mid-career
* Competitive salary
* Flexible working hours, Casual work attire
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