Workforce Management Analyst

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Details
Required Experience ‎3 years
Department Customer Operations
Career LevelSenior
Position Location Cairo
Skills
Analytical Skills
English
Requirements and responsibilities


**The Workforce Management Analyst is responsible for managing all WFM


tasks, including: analyzing center and agent historical performance;
generating and overseeing schedules and schedule adherence; preparing and
distributing intraday operational and client reporting; monitoring WFM key
performance indicator (KPI) metrics to ensure all goals are being met;
managing dialing campaigns.
Specific duties include:
* Administration of WFM system
* Track, analyze and report performance
* Manage employee information changes
* Manage scheduling process
* Communicate with management and operations team to ensure compliance with client and company dialing standards
* Modify call routing and campaign dialing to ensure calls are handled and dialed appropriately
* Address associates as it pertains to occupancy
* Subject to fill-in for other departments based on business needs
* Perform other duties and assignments as directed
Requirements:**
* Ability to effectively communicate with multiple levels of managements
* Strong analytic skills
* Self-motivated and dependable - must excel in a minimally managed position
* ‎1 year experience in workforce management position or RTM related field
* Excellent communication in English as for direct client communication

ملخص الوظيفة

  • المُعلن : FlairsTech
  • تاريخ الإعلان : 07/01/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

جدة
26/01/2023

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and …

القاهرة
28/12/2022

Main Job Responsibilities: * Serve as the primary point of contact on workforce management policies * Serve as subject-matter expert on workforce optimization issues * Ensure service level targets are met; maintain the right headcount, and calculate call capacity * Responsible for the maint…

القاهرة
23/01/2023

Details Required Experience 2 Department Flight Hub Career LevelTrainer/Quailty Position Location Cairo Skills Excel Excellent English Requirements and responsibilities need to get with the salary: 12,383.19 + 2400 KPIs

القاهرة
09/11/2022

## **Role Purpose :** Responsible for Vodafone Global Enterprise operational reporting and analysis. Workforce analysts perform various functions, including overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of e…

القاهرة
02/06/2023

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lea…

القاهرة
28/03/2023

**ر قم الوظيفة** 23057259 **ا لتصنيفات** Revenue Management **ا لموقع** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية الانتقال إلى موقع آخر؟** N **ن وع ال…

القاهرة
27/09/2022

#### **Job Description** * Support in building and promoting a Risk Culture in AXA Egypt. * Perform/Check data quality checks on data used in different processes. * Document, review and regularly update risk management procedures and company policies. * Contribute heavily in the preparation…

القاهرة
15/12/2022

**İ ş Numarası** 22214269 **İ ş Kategorisi** Revenue Management **Lokasyon** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt HAR İTADA GÖRÜNTÜLE **Ç izelge** Full-Time **Uzakta m ı bulundu?** N **Konum de ğişikliği mi?** N **Pozisyon T uru** Non-Management _Marr…

القاهرة
15/12/2022

**N umero de Empleo** 22214269 **Categor ia de Empleo** Revenue Management **Ubicaci on** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿ Ubicacion remota?** N **¿ Reubicacion?** N **Tipo de Posici on** Non-Management Ayudar…

القاهرة
31/01/2023

**Job #:** req20996 **Organization:** World Bank **Sector:** Resource Management **Grade:** GE **Term Duration:** 3 years 0 months **Recruitment Type:** Local Recruitment **Location:** Cairo,Egypt **Required Language(s):** English **Preferred Language(s):** Arabic **Closi…

Language: English