Job Number 23005891
Job Category Spa
Location The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt,
Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists with supervising and coordinating activities of employees delivering
spa services, including salon, skin care, program coordination, reservations,
reception desk, massage and locker room areas. Position focuses on ensuring
guest and employee satisfaction. Assists with achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.
CORE WORK ACTIVITIES
Assisting in Management of Spa Operations and Budgets
* Ensures all employees have the proper supplies, equipment and uniforms.
* Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
* Manages supplies and equipment inventories within budget.
* Maintains cleanliness of spa and related areas and equipment.
* Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
* Ensures employees understand expectations and parameters.
* Brings issues to the attention of the department manager and Human Resources as necessary.
Ensuring and Delivering Exceptional Customer Service
* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Handles guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
* Strives to improve service performance.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
The St. Regis brand first established luxury hospitality more than 110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York 's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than 40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.
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