Butler

Job Number ‎23008445
Job Category Housekeeping & Laundry
Location The St. Regis Cairo, ‎1189 Nile Corniche, Downtown, Cairo, Egypt,
Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Greet guests upon arrival and articulately explain details and amenities
available. Respond to guest requests for special arrangements or services
(e.g., unpacking, dry cleaning press guest garment, shoe shine, assist with
reservations, and transportation) by making arrangements or identifying
appropriate providers. Respond to special requests from guests with unique
needs and follow up to ensure satisfaction. Gather, summarize, and provide
information to guests about the property and the surrounding area amenities,
including special events and activities. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Inspect guest rooms after
being cleaned by Housekeeper to ensure quality standards. Verify room status,
determine discrepant rooms, prioritize room cleaning, and update status of
departing guest rooms. Assist Housekeeping management in managing daily
activities. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare, distribute, and communicate changes in assignment sheets/work
boards. Communicate issues to next shift. Complete required paperwork. Assist
management in hiring, training, scheduling, evaluating, counseling, and
motivating and coaching employees.
Follow all company and safety and security policies and procedures; report any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications. Ensure uniform and personal appearances are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language. Develop and maintain positive working
relationships with others; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push,
pull, and place objects weighing less than or equal to ‎25 pounds without
assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The St. Regis brand first established luxury hospitality more than ‎110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York 's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than ‎40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.