B.Sc. degree in a relevant field with a strong computer background, networks and technical skills.
Good command of English.
Strong knowledge of current technologies and Microsoft SQL technologies.
Good understanding of product business know-how would be an advantage.
Able to work under pressure, multi-task and able to prioritize tasks ensuring that all assignments are completed according to the relevant business processes.
Extensive application and database engine up to date knowledge's.
Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner.
Conduct the front office Hotels & Restaurant Management solutions training, database and application configurations matching between the customer needs and the application standard as well as providing effective on site "Live Coverage" to the required standard.
Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the per-determined time-frame of the contracted service level agreement.
Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
Manage own work performance to meet goals and objectives outlined in individual performance plan.
Participating in products testing process.
Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
Perform other/additional duties and projects that may be periodically assigned.
Provide updates of implementation progress and challenges to the team leader on a regular basis.
Maintain a senior level of expertise in industry leading information Management technologies.
Contribute to business area assessment, user needs analysis and business systems design