Client Relations Business Analyst Supervisor

Responsibilities
* Responsible for weekly & monthly flash reporting inputs aligning with both operations and client relations
* Review the monthly P&L with CR Management team to have solid insights about accounts profitability and loss causes ,sharing with management to put action plans and quick fix to improve
* Set up the monthly cost allocation base of operations for the non-global accounts (outsourcing & insourcing) to provide the closest real allocation matrix aligned with financial strategy
* Send seating plans (per site capacity plan) for the operations on monthly basis to provide the real picture of ideal seats and utilized seats to ensure maximum efficiency and suggest any needed moves
* Define accounts LOBs to have clear updates on financial reports and cost allocation enhancement
* Sharing in provide quarterly reports of budget Vs actual YTD
Requirements:
* +‎2 years of work experience in relevant area.
* Bachelor's degree.
* Excellent use of MS Office
* Excellent verbal and written communication skills.
* Strong presentation skills.
* Adept with a variety of multimedia training platforms and methods.
* Ability to evaluate and research training options and alternatives.
* Call center fundamental.
* Experience in workforce management and budgeting
* Problem Solving
* Teamwork and cooperation.
* English level B2