Reservations Agent

At Four Seasons we believe in recognising a familiar face, welcoming a new one
and treating every one we meet the way we would want to be treated ourselves.
We believe our purpose is to create impressions that will stay with you for a
lifetime. It comes from our belief that life is richer when we truly connect
to the people and the world around us. Our family members are masters of their
crafts who believe in treating others as we would have them treat us.
Four Seasons can offer what many hospitality professionals dream of - an
opportunity to build a life-long career with global potential and a real sense
of pride in work well done.
In line with our plans for future growth, we are committed to staff levels
that are in keeping with our extraordinary staff-to-guest ratios. We believe
that attitude counts as much as skill. As a result, Four Seasons hires
motivated people who we train to perform superbly, while we create an
environment where they can flourish.
Ultimately, our culture breeds success, and rewards it in many different ways.
Work on a team that is built on mutual respect, collaboration, excellent
service and a passion to exceed guest expectations by providing the most
memorable guest experience.
Four Seasons Cairo at The First Residence is looking for a Reservations Agent
who shares our passion for excellence and is enthusiastic about creating the
ultimate service experience.
ESSENTIAL FUNCTIONS:
‎1. Capture sales from in-coming reservations calls and coordinate details of
each reservation. Complete internal reservation forms.
‎2. Run daily reports for department, operational departments, Sales &
Marketing, General Manager, Department Head.
‎3. Answer General Reservations e-mail, retrieve and distribute mail and
process brochure requests.
‎4. Handle guest complaints in accordance with Four Seasons policy.
‎5. Process WRO, Trust, Internal Reservations, and FIT reservations
‎6. Call to confirm and/or guarantee non-guaranteed reservations, clear wait
listed reservations.
‎7. Run appropriate reports checking for special requests and hard blocking
any rooms that are not hard blocked for special requests, inform Manager of
any Special Attention, VIP guests and assist CIS Leader in obtaining arrival
times for VIPs or Special Attention guests.
‎8. Monitor Front Desk reservations made night prior, address any reoccurring
issues.
‎9. Contact guests or travel planners to clarify any discrepancies in the
preferences or requests before guests' arrival.
‎10. Process Employee Comp requests, handle Friends & Family requests with
guidance from Department Head or Assistant Manager.
‎11. Comply with Four Seasons standards for sales and marketing, while working
harmoniously and professionally with co-workers and planning committee.
‎12. Respond according to the crisis management plan to any resort emergency
or safety situation.
Qualifications:
Education: High School Diploma
Experience: Previous Reservations and/or Front Office
High Volume Call Center
Computers and Windows ‎95/‎98
Skills and Abilities: Reading, writing, and oral proficiency
Communication Skills
Strong Customer Service
What to Expect from Your Work Experience...You will
Be part of a cohesive team with a singular focus on creating the best possible
guest experience
Have the ability to demonstrate your unique personality and service style
while achieving the brand standards that make us Four Seasons
Have career growth opportunities both within Four Seasons Hotel Cairo at the
First Residence and worldwide with our company
Excellent Training and Development opportunities