Delegate Relations Specialist (3 Months Contract)

Company Description

Informa is a leading international events, intelligence and scholarly research
group. Our purpose is to champion the specialist. Through hundreds of powerful
brands we work with businesses and professionals in specialist markets,
providing the connections, intelligence and opportunities that help customers
grow, do business, make breakthroughs and take better informed decisions.
Informa Markets connects buyers and sellers and supports the flow of business
and trade in over a dozen specialist markets. Our platforms help businesses
meet, discover products, trade and grow through major exhibitions, virtual
events, online marketplaces, specialist content and data services.
As Informa we're a diverse Group, with over ‎11,000 colleagues working in many
different roles in one of six Divisions and in over ‎30 countries. Each of us
brings something different, a unique set of abilities, experience and
knowledge. It's what makes us who we are. All our businesses and offices share
a culture based on respect and inclusiveness, and a working environment that
is enjoyable, stimulating, rewarding and supportive for colleagues. One that
enables everyone to fully participate in the life of the Group and its
ongoing, sustainable growth

Job Description

This role is primarily concerned with offering delegate seats to high-profile
clients for conferences and digital events (a growing part of our offering)
that we run Globally.
The Delegate Relations Executive will be expected to advise customers on the
range of conferences and courses that we run, and on any additional services
offered. Any Delegate Acquisition must reflect the training needs of the
customer, but also consider fully the overall business strategy, with the aim
of maximising long-term revenue. An additional key part of the role is to
identify cross-selling opportunities, understand the client's needs and
provide them with information about live and future events in their relevant
portfolio.
The Delegate Relations Executive will report to the Conference Director, but
close liaison with other members of the Sales and Marketing teams is also
required to ensure that all delegate acquisition activity accurately reflect
the needs of the events as well as the wider portfolio that Informa Markets
offer.
This role is ideally suited to a resourceful, proactive individual with
exceptional organisational skills.
Key Responsibilities
* Acquire high-profile delegates for conferences hosted at large scale events
* Identify opportunities to cross sell our whole portfolio of events
* Work towards call rate targets set by the Conference Director and Exhibition Manager
* Provide detailed feedback on the progress of each event and delegate acquisition campaign
* Contribute to new lead generation activities using all available resources
* Following up all leads in a timely and pro-active manner
* Ensure consistency of any sales/marketing information (keeping customers apprised of current prices, discounts (if any), target audience, priorities, resource availability etc.)
* Liaise closely with both the wider team and the event team to ensure delegate acquisition activities are conducted in the most efficient manner, and it is a way that is aligned with the wider business
* Additional duties as required in support of the overall business and as the need arises

Qualifications

Skills required
* This role requires the ability to work remotely
* Drive delegate acquisition and occasionally sales performance with out-of-the-box ideas and consultative selling
* Proven track record within a sales environment able to demonstrate successful sales record of high-value sales & digital sales
* Proven track record of face-to-face selling and relationship building
* Understanding of event sales cycles
* Computer literate and proficient in the use of Microsoft Word and Excel
* Commercial awareness
* Capable of working in a high-pressure environment
* Effective Communication
* Numerate
* Negotiation skills
* Ability to work under pressure and to tight deadlines
* Customer Focus
* Planning & Organising
* Flexible & Adaptable
* Self-motivated
* Team player
* Influence, persistence and persuasion
* Attention to detail
Qualities needed for culture fit
* A team player that is willing to help their colleagues
* Should be flexible and adaptable and able to work under pressure
* Should be able to confidently liaise with a diverse selection of people, internally and externally
Desired
* Background experience in energy and utilities industry
* Knowledge / proficiency of Salesforce
* Spoken Arabic

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people
can be put off applying for a job if they don't fit all the requirements. If
you're excited about working for us and have most of the skills or experience
we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and creating supportive,
inclusive environments where our colleagues can succeed. As such, Informa is
proud to be an Equal Opportunity Employer. We do not discriminate on the basis
of race, colour, ancestry, national origin, religion, or religious creed,
mental or physical disability, medical condition, genetic information, sex
(including pregnancy, childbirth, and related medical conditions), sexual
orientation, gender identity, gender expression, age, marital status,
citizenship, or other protected characteristics under local law.