(2200GK4)
Egypt-Cairo-Cairo | Full-time | Contract | Standard
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in 1969 and is now
active in more than 220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
Role Purpose
To handle, investigate and resolve customer enquiries from multiple channels
in an accurate, professional and timely matter. To provide high customer
quality standards and, enable effective accounts receivable collection.
PRINCIPAL ACCOUNTABILITIES
External
* To ensure customer queries from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call centre environment
* To provide professional and qualitative customer service in line with set DHL standards
* To resolve customer's queries in accordance with set DHL standards
* To log queries promptly and accurately in ERP system
* To actively promote self-service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur
* To ensure cross function liaison and handle required billing adjustments
* To manage customer escalation process when it occurs and take charge of resolution
* To act as a billing related subject matter expert within Accounts Receivables
* To support resolution of more complex billing related queries and involve in customer interactions
Internal
* To perform root cause analysis and, ensure billing accuracy upon receipt of queries
* To timely support settlement of customer collection queries
* To facilitate AR collection and minimize disputed amounts and ageing for aged debt positions
Process
* Incoming Call processing
* Incoming (e-) Mail & E-billing file processing
* Copy Documentation processing
* Transport costs query resolution
* Duty/VAT costs query resolution
* Master data query resolution
* Credit/Debit note processing (where applicable)
Knowledge, Skills & Experience
* Bachelor's Degree in Business administration or relevant field.
* 2 to 4 years in any financial role / Preferred A/R Knowledge and experience.
OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!
Posting Legal Entity DHL Egypt WLL
**Role** **Client Relationship Management** * Understand the clients' business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service * Understand, apply and where necessary explain the policies and procedures * Identify primary budget…
**Role** * Follow up the documentation signing with both the ceding and reinsurers * Advise the ceding companies with the placement progress till the final firm order * Audit the reinsurance offers as per insurance company's simulation, follow up and circulate same to our panel of reinsurers.…
* Follow up the documentation signing with both the ceding and reinsurers * Advise the ceding companies with the placement progress till the final firm order * Audit the reinsurance offers as per insurance company's simulation, follow up and circulate same to our panel of reinsurers. * Follow…
**Position Summary:** ** "Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"** **Grade - 1** Responsible for the completion of specific operational activities at station or hub locations which may include sort act…
**Position Summary:** ** "Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"** **Grade - 1** Preference will be given to candidates based in UAE. Responsible for the completion of specific operational activities…
**JOB SPECIFIC RESPONSIBILITIES** • Provide movement of materials and supply support in a timely, safe, and efficient manner, including loading/unloading cargo, housekeeping and assisting foreman in assembling or dismantling equipment using hand tools • Manage all materials receiving, storing an…
**Email your cover letter and CV to: [email protected]** (Please indicate which position you are applying for...) Responsibilities include the care, handling, and feeding of owned dogs at the AVC Kennels in Mussafah. Must have experience working with animals and be comfortable around dogs. …
**Role Summary:** The Department: Within our Pattern Warehouse we are looking for an employee for 40 hours a week. **Responsibilities & Requirements:** **Activities** * Management of the patterns (models for casting), at an external location: * Handling requests from internal stakeholders regar…
Company Overview: If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in co…
**Position Summary:** ** "Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"** **Grade - 1** **Preference - Candidates based out of UAE will be given preference.** Responsible for the completion of specific o…