Process Improvement Specialist, After Market Services

• Bachelor's degree or equivalent


• ‎4+ years of experience preferably in Supply chain, project management or operations


• Ability to work cross-functionally, partner with multiple teams and lead by influence


• Strong communication skills, both verbal and written


• Strong analytical skills, proficient knowledge of Microsoft Office tools


• Strong bias for action, able to manage multiple priorities
  Amazon is looking for a Program Manager in Egypt to lead activities of After
  Market Services (AMS), and own the end-to-end processes of used (customer
  returns) and damaged products. When items are returned or damaged, we maximize
  reuse and recovery to optimal cost of returns while safeguarding customer- and
  selling-partner trust. The role will be focusing on managing the activities
  related to the liquidation / destroy of returned items, and defective
  inventory. This is a cross-functional role that requires close partnership
  with various stakeholders such as Operations, Retail, Finance, Legal, and
  Sustainability teams – both local and regional. Role requires strong project
  management, supply chain and influential skills to effectively deliver and
  execute at scale projects while ensuring optimum profitability.

Key job responsibilities
‎1) Manage the day-to-day liquidation operational activities with FC / Ops
teams; this includes liquidation lists generation, ensuring removal of
backlogs and unblock operational constraints to liquidation batch clearance;
‎2) Manage Liquidation Orders and outbound shipment reconciliation including
liquidator funds deposit follow-ups and confirmation, shipping and invoicing
follow-ups;
‎3) Ensure timely vendor on-boarding and operational execution;
‎4) Manage and fix liquidation disputes which includes fixing wrong costs
and/or items grading, misplaced / missed items, liquidator refunds etc.

• Experience in e-commerce


• Retail and/or supplier Management background


• Experience in Operations - Reverse Logistics and warehousing operations


• Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight