certification services. Founded in Switzerland in 1974, Cotecna started off as
a family business and has now grown to become a world-class international
player with 4000 employees in close to 100 offices in over 50 countries.
The VOC Sales Coordinator** will be responsible for ensuring that the VOC
Sales quotas are achieved by supporting VOC Sales teams in bringing new
business into the company and increasing existing revenue streams. The VOC
Sales will also strongly focus on data management and performance monitoring
of the VOC sales teams.
CRM
* Collaborate with the Business Process Manager to review and improve the global sales process
* Manage the customer and prospect databases in our CRM and ensure information is up to date by supporting and following up with the VOC Sales teams (quality control, registration of leads, cleaning, etc.);
* Generate and lead sales campaigns and carry out the necessary reporting and communications with the VOC Sales teams;
Data Analysis
* Monitor and analyse market share data and define sales potential
* Create, analyse, and present custom reports of commercial activities (sales pipeline, customer profitability, analysis by territory, customer segmentation, …)
* Oversee Sales KPIs and monitor the VOC Sales teams' progress, identify shortcomings, and propose improvements
Sales Network Support
* Assist the sales teams in the preparation of customer meetings as well as writing sales proposals;
* Formalize and coordinate the distribution of sales support tools for sales teams;
* Set up training, coordinate actions and information intended for sales teams
Qualification & Experience
* Higher education in management, administration, or business
* Minimum 3-5 years of experience in similar functions (sales coordinator)
* Ability to work across a global organization, spanning different time zones and cultures is a must.
* CRM called Salesforce
* Data analysis, reporting
* Create sales offer
* Sales support or sales coordination
Technical Skills
* Robust organisation and project management skills
* Strong analytical skills
* Adaptability to fast changing environment
* Solid communication/presentation skills and networking ability
* Ability to build and maintain positive and effective business partnerships
* Self-motivated, dynamic and effective workload management
* Computer literacy (MS Office, Salesforce)
* Excellent oral and written communication skills in English. French/Arabic a plus
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