Mobile internet& Data Support Engineer

Role purpose:
*
2nd Line Technical support for Data services, Mobile internet, and supporting
relevant teams.
* Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions.
* Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.
* Implementing all configuration changes on all relevant nodes, following SM guidelines.
* Acceptance and testing for new nodes & services implemented.
Key accountabilities and decision ownership:
*
Service availability maintained as target.
* Handling emergencies related to Mobile Internet & Data services.
* Follow up major network activities to ensure fault free operation during different project phase.
* Adherence to Preventive / Proactive maintenance activities plans.
* Adherence to work procedures & security requirements.
* Ownership and handling for all Data services that we offer to our customers to ensure the best customer experience
* Mobile data Network Operations quality assurance and Improvement (KPI reporting and implementation of improvement plan)
* Nodes Support: Providing ‎24/‎7 Support, problem handling & resolution, and knowledge transfer to first line teams
* Implementing all configuration changes on all relevant nodes, following SM guidelines.
* Acceptance and testing for new nodes & services implemented.

.

Core competencies, knowledge and experience:
* Troubleshooting capabilities, competence level in troubleshooting problems, and resolution.
* Customer focus
* Analytical thinking and problem-solving skills

Must have technical / professional qualifications:
* Degree in telecommunications Engineering
* ‎1+ years of experience in similar role
* Very strong technical background in Packet Core , IP Background & Security