Main Responsibilities:
* Manage on-site support activates across Majorel premises
* Ensure on-site resources are properly allocated,
* Ensuring that global strategy and technical standards are adhered and deployed locally .
* Overseeing IT capabilities such as Capacity Management, Availability Management, Service Level Management and Performance Reporting.
* Daily monitoring of on-site support tickets, KPIs, and make sure that tickets are escalated if needed.
* Ensure that Problem related to tickets are delivered on time and fully addressed by the owner
* Assist to improve complex processes by recommending solutions & escalate on site issues
* Handle technical hardware issues with suppliers through Supply Chain team
* Monitor assets life cycle and manage warehouse/inventory activities.
* Closely working with the supply chain leaders to manage purchases of technological equipment & software & Provide a technical interface to ensure full understanding of company needs
* Participate in the implementation of IT projects & solutions.
* Identify and manage tasks, issues, risks, and action items
* Using methodology values, principles, and practices to plan, manage, and deliver solutions.
* participate in the annual budget and ensure cost effectiveness
* Ensure that the service is timely and accurate on daily basis
* Following up on team progression & Conducting meetings & performance appraisals with the team to track performance..
* Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
* Ensure subordinates comply with the code of conduct and policies.
* Working with Global and regional teams to ensure alignment and continuous cooperation.
* Stay up to date on new trends, best practices and marketing initiative
Additional task can be assigned at any time.
Main Requirements:
Educational Background:
Technical Skills: : (knowledge, experiences, IT tools/software,
languages)
Level Of English : Excellent Level
Soft Skills:
* Leadership and management experience.
* Outstanding communication verbal & written and presentation skills.
* Proactive and problem-solving skills.
* An ability to innovate, adapt and execute in a dynamic environment with clear management and leadership skills
* Strong customer service knowledge.
* Self-motivated
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