Risk Manager, Abuse Escalations

• Bachelor's degree


• Most investigations will be in English


• One additional language is a must, preferably: Arabic, Spanish, Swedish, Polish or Dutch

Job summary Amazon has built a reputation for excellence with recent examples
of being named the #‎1 most trusted company for customers. To deliver on this
reputation for trust the Selling Partner Abuse team is tasked with identifying
and preventing abuse for our customers and brand owners worldwide. Our growth
requires leaders who move fast, have an entrepreneurial spirit to create new
solutions, have an unrelenting tenacity to get things done, and are capable of
breaking down and solving complex problems. The Selling Partner Abuse team
designs and implements policies, tools and technology innovations to protect
customers. Our team is looking for leaders to take ownership of these various
areas and deliver on critical and high visibility projects. We are looking for
a Risk Manager to manage critical and high impact global events and
escalations. The ideal candidate should be passionate about helping us ensure
that customers may make great purchase decisions and that brand owners and
sellers using Amazon are successful listing and selling their products. Your
decisions are not only fundamental to helping protect customers and sellers
but will help maintain the health of the Amazon catalog and product listings
ecosystem. * The ideal candidate has a proven track record setting program
strategy to deliver results. * Lead and support teams in responding to,
investigating, managing and resolving high-impact incidents and escalations
around product authenticity (counterfeit, trademark, copyright) and safety
issues. * Take leading role in drafting and presenting deep-dive documents,
including responses to senior executives and Correction of Errors (COE)
reports. * Analyze existing policy and process gaps, and develop solutions to
close them. * Own and/or manage projects designed to improve operational and
process efficiency. This will include accessing and analyzing data and working
extensively with external teams. * Closely monitor media and global events to
anticipate and mitigate potential risks. Be comfortable using data to analyze
trends, predict and fix problems before they happen. * Use high-level judgment
to own our most complex enforcement decisions. * The position requires working
non-standard hours (no night shifts) including possible Tues-Sat schedule, or
rotating weekend coverage. About the team Inclusive Team Culture Here at
Amazon, we embrace our differences. We are committed to furthering our culture
of inclusion. We have thirteen employee-led affinity groups, reaching tens of
thousands at chapters across the globe. We have innovative benefit offerings,
and host annual and ongoing learning experiences, including our AmazeCon
(gender diversity) conferences. Amazon's culture of inclusion is reinforced
within our Leadership Principles, which remind team members to seek diverse
perspectives, learn and be curious, and earn trust. Work/Life Harmony Our team
puts a high value on work-life harmony. It isn't about how many hours you
spend at home or at work; it's about the flow you establish that brings energy
to both parts of your life. We believe striking the right balance between your
personal and professional life is critical to life-long happiness and
fulfillment. We encourage and empower you to find your own balance between
your work and personal lives.
* Experience working in fraud or compliance organizations
* High level of integrity and discretion to handle confidential information
* Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders
* Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
* Excellent written communication skills
* Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
* Experience working with cross departmental teams with proven collaboration skills

Did you know that Amazon is offering various jobs in part-time? If you want to
apply, please filter for "part-time" in the job type search section on
amazon.jobs.