Web Production Officer GSC's

Why join us?
Global Publishing Services (GPS) is part of HOST - Internal Services and is a
publishing centre of excellence that specialises in web content management,
design execution, document presentation formatting globally. We also provide
concentrated services through our in-house secure print rooms and regulator-
required translations.

GPS is ISO ‎9001:2008 certified and more details on GPS can be found at
https://team.global.hsbc/sites/publishing
The Opportunity:*
The web production officer produces web pages and page components, maintains
assets, videos and other approved web content items using a range of HSBC
Group-owned web content management systems. They publish content using
standard workflows and follow Group guidelines, as well as established
industry standards and best practices. The web production officer will work
under the direction of a senior web production officer or web content manager.
What you 'll do:
* Work with other production staff to manage and maintain client websites using existing content management systems in HSBC within guidelines
* Assist specialists to ensure best search engine placement for web content
* Demonstrate familiarity with the web as a medium
* Demonstrate familiarity with the range of content management systems used within HSBC
* Demonstrate sound fundamental knowledge of CSS, HTML and JavaScript
* Demonstrate ability to import text and data from external applications, such as Word and Excel, and to convert external content into a web-appropriate format
* Ensure quality control by checking pages to ensure all comments and changes are made, and that style standards are adhered to before jobs leave the team
* Follow established department protocols and processes
* Follow established guidelines for applying metadata to content and websites under management
* Follow established online job code/filing system for all work produced
* Follow industry standards for properly formed HTML and other relevant web standards
Requirements
What you will need to succeed in the role:
* Ensure a high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors.
* Enable to monitor and improve production metrics, bill clients as necessary, and provide training opportunities through the timely submission of productivity reports.
* Ensure a steady improvement in one's skills and capabilities by supporting, planning and attending collaborative work and in-house cross-training opportunities, and assisting the direct line manager in developing one's annual and quarterly training plan.
* Maintain proficiency in current versions of software used within HSBC that are required to perform duties and seek written certification of proficiency from the line manager at least on an annual basis.
* Ensure compliance with all Group, Group Service Centre (GSC), company and department policies and procedures by constantly updating knowledge and understanding of such, raising questions and concerns with team leaders or managers, as necessary, and taking personal responsibility for abiding by these, as required.
* Ensure that all activities are in accordance with compliance standards.
* Assist in the implementation of the Group Compliance Policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators; maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators; aware of operational risk associated with the role, in compliance to Sarbanes-Oxley (SOX) requirements for GSCs.
What additional skills will be good to have?
* Web development and online content management experience essential
* Proficient in all Microsoft Office applications
* Knowledge of the fundamentals of standards-based HTML and XHTML
* Experience with CSS and JavaScript is desirable
* Experience with scanning, illustration, slide creation and image manipulation to support website management and production
You 'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."
Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.
Issued By HSBC Electronic Data Processing Private LTD***