Job : Technology
Primary Location : Africa & Middle East-Egypt-Cairo
Schedule : Full-time
Employee Status : Permanent
Posting Date : 10/Nov/2022, 2:48:34 PM
Unposting Date : 21/Nov/2022, 5:59:00 PM
About Standard Chartered
We are a leading international bank focused on helping people and companies
prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about
showing how you embody our valued behaviours - do the right thing, better
together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an
inclusive and flexible culture - one where everyone can realise their full
potential and make a positive contribution to our organisation. This in turn
helps us to provide better support to our broad client base.
The Role Responsibilities
Key Responsibilities
* Responsible for the availability, performance and security of Applications in the production environment for business and other functions.
* Responsible for implementation and maintenance of all in-country data centers and infrastructure such as servers, Networks, storage devices, external connectivity gateways, Telephony systems etc.
* Engage with various teams on new initiatives/rollouts/problem resolutions.
* Participate in all forums requiring technology presence.
* Be an interface between business/operations stakeholders and all other technology domains
Business Process
* Country technology budget management and performance to be tracked on a monthly basis
* Manage Technology Vendors and service providers, including contracts, procurements and payments, Service review meetings
* Enable support for key Technology initiatives/risks in the Country
* Drive the country agenda Technology product launches, system enhancements, problem/risk resolutions etc.
* Conduct service review meetings with ITSC, PSS and other domains as and when needed.
* Advise on potential technology risk areas and work out action plans to address them.
* Address ICS vulnerabilities in the country infrastructure.
* Support all locally hosted business/regulatory applications.
* Own and implement the Service Improvement initiatives for systems performance and stability
* Be the single management point of contact for high severity incidents and ensure issues are resolved promptly. Coordinate with ITSC, OTS, PSS, networks as appropriate.
* Ensure root cause analysis is completed for all high severity incidents and preventative actions are defined and implemented.
* Review change requests made by business and approve and progress them with appropriate teams.
* Review and manage implementation of all changes to ensure no risk to stability of systems / infrastructure.
* Participate in PSCs and/or working groups for in country major projects.
* Comply with the Policies and Risk guidelines as applicable in Technolog
People and Talent
* Develop the staff and vendor team in Egypt and get them multi skilled across all applications and infrastructure in the country.
* Ensure the direct reports complete the e-learnings before the due date and abide by the code of conduct
* Be a Mentor to others
* Provide leadership and support to local applications in UAE and 7 middle east countries totalling over 20 mission critical applications.
* Identify and nominate staff for external or internal training conducted by Axess Academy
ICS compliance & Risk Management
* Work with the ICS teams towards compliance of applications as per ICS standards
* Continually undertake fixes for vulnerabilities as and when they are identified by the group
* Identify and address obsolescence on the platforms running the applications
* Co-ordinate with the Risk manager and other teams for raising and updating the risks
* Engage with HICS team to provide updates on risks identified in the country ICS forums
* Advise on potential risk areas and work out action plans to address them
Strategic alignment
* Ensure the applications and its related processes are aligned to the group's strategic direction
* Any new applications should consider 'Cloud First' option for hosting the application subject to country compliance
* Identify opportunities to centralise and consolidate applications
Regulatory & Business conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the unit.
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
* Conduct regular SLA review meetings with vendors in compliance with the group vendor management framework.
* Ensure engagement with regulators is as per the protocol applicable for Egypt.
Our Ideal Candidate
* Strong Technology background and experience
* Effective English communication skills, both spoken and written.
* Strong analytical ability including comprehensive ability to analyze data, draw conclusions and forecast required changes.
* Strong networking and relationship-building across the organization.
* Ability to influence/negotiate with peers.
* Ability to manage multiple priorities.
* Adaptability as evidenced by the ability to handle day-by-day work challenges confidently.
* Strong sense of accountability when resolving issues.
* Sound change management skills.
* Sound project management capabilities.
* Sound Financial and budgeting skills
Profile
* The role is to co-ordinate IT Service Delivery in Egypt. Decisions need to be made to taking into account local business and technical issues.
* The job spans various business and support functions in Egypt and needs to balance the demands of the business with the overall IT Strategy of the Group.
* The jobholder needs initiative, diplomacy, patience and a pragmatic approach to problems.
* Judgement is called for when operational issues are likely to impact the business and effective decision-making skills are called for especially in case of major failures and contingencies
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please
visit our career pages. We welcome conversations on flexible working.