Front Desk Assistant Manager

At Four Seasons we believe in recognizing a familiar face, welcoming a new one
and treating every one we meet the way we would want to be treated ourselves.
We believe our purpose is to create impressions that will stay with you for a
lifetime. It comes from our belief that life is richer when we truly connect
to the people and the world around us. Our family members are masters of their
crafts who believe in treating others as we would have them treat us.
Four Seasons can offer what many hospitality professionals dream of - an
opportunity to build a life-long career with global potential and a real sense
of pride in work well done.
In line with our plans for future growth, we are committed to staff levels
that are in keeping with our extraordinary staff-to-guest ratios. We believe
that attitude counts as much as skill. As a result, Four Seasons hires
motivated people who we train to perform superbly, while we create an
environment where they can flourish.
Ultimately, our culture breeds success, and rewards it in many different ways.
Work in a team that is built on mutual respect, collaboration, excellent
service and a passion to exceed guest expectations by providing the most
memorable guest experience.
Four Seasons Cairo at The First Residence is looking for a Hotel Assistant
Manager who shares our passion for excellence and is enthusiastic about
creating the ultimate service experience.
Essential Functions:
* Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
* Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
* Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
* Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
* Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Qualifications :
Candidates must have a minimum experience of ‎2 years in the Hotel Assistant
Manager position.
What to Expect from Your Work Experience...You will
* Be part of a cohesive team with a singular focus on creating the best possible guest experience.
* Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.
* Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.
* Excellent Training and Development opportunities.