Job Number 22178855
Job Category Reservations
Location Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt
VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee, special rate, and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot, resolve, and document
guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and
coaching employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since 1937. At Sheraton,
associates create a sense of belonging in more than 400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.
**Data de divulga çao da vaga** Jun 27, 2022 **N º do Cargo** 22107488 **Categoria de emprego** Reservations **Local** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt VER NO MAPA **Marca** Marriott Hotels Resorts **Hor ario** Full-Time **Remanejamento?*…
**Data de divulga çao da vaga** Jun 27, 2022 **N º do Cargo** 22107524 **Categoria de emprego** Reservations **Local** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER NO MAPA **Marca** Le M eridien **Hor ario** Full-Time **Remanejamento?** N **Tipo de …
**ت اريخ النشر** Jun 27, 2022 **ر قم الوظيفة** 22107524 **ا لتصنيفات** Reservations **ا لموقع** Le Meridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt عرض على الخريطة **س لسلة الفنادق** Le Meridien **ا لجدول الزمني** Full-Time **إ مكانية الانتقال إلى موقع آخر؟** N …
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**ر قم الوظيفة** 23098341 **ا لتصنيفات** Reservations **ا لموقع** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية الانتقال إلى موقع آخر؟** N **ن وع الوظيفة** Non-Managem…
**Job Number** 22136622 **Job Category** Reservations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION …
**N º do Cargo** 22136622 **Categoria de emprego** Reservations **Local** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VER NO MAPA **Hor ario** Full-Time **Localiza çao remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management …
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to …
**ر قم الوظيفة** 22178855 **ا لتصنيفات** Reservations **ا لموقع** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية الانتقال إلى موقع آخر؟** N **ن وع الوظيفة** Non-Management _ش ركة ماري…
**ر قم الوظيفة** 22190931 **ا لتصنيفات** Reservations **ا لموقع** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt عرض على الخريطة **ا لجدول الزمني** Full-Time **ه ل تقع في مكان بعيد؟** N **إ مكانية الانتقال إلى موقع آخر؟** N **ن وع الوظيفة** Non-Management _ش ركة ماري…