AsstDir-Food & Beverage

Job Number ‎22183183
Job Category Food and Beverage & Culinary
Location Cairo Marriott Hotel & Omar Khayyam Casino, ‎16 Saray El Gezira
Street, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists in leading the property's food and beverage/culinary operation,
including Restaurants/Bars, Room Service, and Banquets/Catering, where
applicable. Position oversees the development and implementation of
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the food and
beverage/culinary operation meets the brand's target customer needs, ensures
employee satisfaction, focuses on growing revenues and maximizes the financial
performance of the department. Delivers products and services to meet or
exceed the needs and expectations of the brand's target customer and property
employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
* ‎2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎4 years experience in the food and beverage, culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals
* Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
* Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
* Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams
* Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
* Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
* Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
* Reviews staffing levels to ensure that guest service and operational needs are met.
* Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
* Provides feedback to employees based on observation of service behaviors.
* Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner.
* Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
* Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
* Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue
* Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
* Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
* Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service
* Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
* Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
* Strives to improve service performance.

Managing and Conducting Human Resource Activities
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
* Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
* Communicates and executes departmental and property emergency procedures.
* Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
* Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to successfully perform their job.
* Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
* Establishes guidelines so employees understand expectations and parameters.
* Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.