Field Service Engineer Level 3 Egypt

Location: EMEA, Egypt, Cairo
Ref: DETECTIONEMEA01203
Division: Smiths Detection
Job Function: After Sales Service Repair
Job Description
As a highly developed Field Service Engineer, this individual has had
extensive training and experience in the support of one or more products in
non-intrusive detection field. This individual must be team oriented and
flexible, and actively seek to share information and assist his peers.
Possesses advanced electro mechanicalproduct training, including technical and
operatortraining and iscould conduct an operator level training to end users.
Possesses solid communication skills, both oral and written. Demonstrates
strong electronic repair troubleshooting methodology and maintains at least an
intermediate technical level of product knowledge. Must be able to be cross
trainedon all products in the company's product portfolio and service them at
customer site across Egypt. Must have willingness to work on special projects,
some of high visibility. Looks for common-mode problem occurrences and seeks
to resolve, both independently and with the aid of others. Has a working
knowledge of PC applications (MS Word, Excel & Power Point) to provide clear,
concise information summaries as needed.Troubleshoots, services, installs
(deploys) and repairs equipment at customer sites. Maintains field service log
and filing system to properly initiate, organize and maintain all field
service and job files until work is completed. Must be able to travel
extensively and when not on travel, the individual will provide assistance to
the Technical Support staff. Conducts follow up calls with the customer to
check system status.
Duties & Responsibilities
* Responsible for meeting daily service repair needs and driving customer satisfaction
* Installs, repairs and maintains equipment in the field; provides customer training as required.
* Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
* Order, install, and return parts and manages repair parts cycle time
* Reviews all logs for open issuesand prepares formal reports to customers as necessary.
* Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
* Ensures that tools and test equipment are properly maintained and calibrated
* Assesses product/equipment performance based on field support data; recommends modifications or improvements.
* Seeks to provide technical support to customers and other service professionals as required.
* May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
* Possesses a solid level of technical knowledge on the company's X-Ray products.
* Maintains clear and concise business communication proficiency, both oral and written
* Establishes andmaintains a close relationship with senior level FSE's and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
* Exercises every available measure to control and minimize costs
* Travel, overtime and work hours other than Sunday-Thursdaymay be required
* Comply with and ensure department compliance with Company health, safety and environmental policies.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
* Education/Training: Associates Degree or equivalent technical training. Electrical/Electronic Engineering related Degree.
* Computer literacy required, Experience with Hydraulics and Air-conditioning Systems. Experience: Minimum of ‎2-‎3 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
* Level ‎3 FSE's should have a minimum of two years field experience with Smiths Detection Service Operations in Cargo Support and may support more than one product line.
* Knowledge/Skills: Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times.
* Must have own credit card and be willing & able to travel at short notice.
* Supervises :While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required .Languages: English, Arabic, and French if possible
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎14,600 colleagues, based in ‎50+ countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customers'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with a ‎170+ year history of innovation, and five
global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in threat detection and screening
technologies for aviation, ports and borders, urban security and defence. With
more than ‎40 years of field-tested experience, we deliver the solutions needed
to protect society from the threat and illegal passage of explosives,
prohibited weapons, contraband, toxic chemicals and narcotics. Every minute of
every day our technology and our people make the world a safer place. Smiths
Detection is part of Smiths Group, a global leader in applying advanced
technologies to markets in threat as well as contraband detection, energy,
medical devices, communications and engineered components. Smiths Group
employs around ‎23,000 people in more than ‎50 countries.