Ecommerce Specialist

At Kotn, we're reimagining the way our everyday items are made and purchased,
beginning with your wardrobe, setting a new standard for social impact and
traceability. Founded in February ‎2015, Kotn has been featured in over ‎80
publications such as New York Times, GQ, Vogue, Elle, and The Wall St.
Journal. Kotn was founded in Toronto by three best friends, who were sick of
compromising on quality, design, sustainability, brand experience, and price.
What you 'll be working on:
Site Merchandising (‎30%)
* Update and audit Kotn consumer site consistently to reflect inventory levels, content accuracy, and brand and technical merchandising strategies to maximize conversion
* Assist the Merchandising and Buying team in developing site merchandising plans to support product launches to align with on-site merchandising strategies and enhance customer experience
* Develop retrospectives and provide actionable site merchandising recommendations to Buying and Marketing on campaigns and collections
Operations (‎30%)
* Onboard products on Kotn consumer site, plan homepage flips, optimize landing pages, on-site search navigation, and overall site content updates
* Own seasonal Product Log & Asset Tracker, ensuring all relevant information is secured for seamless and successful product launches
* Partner with Inventory to offboard seasonal products from website and POS
* Partner with Marketing to ensure site assets, images, UGC, and copy are aligned with brand guidelines
* Develop strategies for the Kotn consumer site regarding product launches, promotions, and other procedural site change
Product Ownership (‎30%)
* Maintain product briefing documents that outline use cases, technical requirements, and ROI
* Work with Ecommerce team to set KPIs for new features and initiatives to hold teams accountable for driving results through analysis and by A/B testing
* Collect and provide feedback from stakeholders to understand business objectives to support the roll-out and planning of new initiatives as they impact the consumer
* Develop and maintain the product roadmap for kotn.com, designing with customer centricity to support overall customer experience and operations
* Support end to end product delivery through ideation, scoping, testing, launching, and QA: communicating the process and benefits with necessary stakeholders and improving overall customer experience
* Manage product discovery process through developing feedback loops with consumers/users, and constantly testing and prototyping with Digital/Engineering
Reporting & Analysis (‎10%)
* Identify and report on site improvements and bugs, communicating to relevant stakeholders
* Use data and conduct user research to make recommendations for site improvements and solutions
* Conduct QA testing prior to any new site content, products, or promotions going live
What you 'll bring:
Communication
Demonstrates awareness by adjusting language and terminology, both written and
verbally, for intended audience to clearly convey ideas and address
opportunities
Critical Thinking
Data oriented story teller, enabling curiosity to find innovative solutions to
continuously improve business areas
Adaptability
Identifies areas for improvement and optimistically acclimates to environments
of change, whether through process, industry, or organizational
Initiative
Self-starter, naturally motivated to seize opportunities and get started
without prompting