Excellent communication, interpersonal, organizational and presentation skills
* Good leadership and conflict resolution skills
* Good consulting, coaching and problem solving skills
* Ability to demonstrate emotional intelligence and communicate effectively to team members
* Able to work efficiently and independently to meet deadlines
* Able to understand complex customer infrastructure and has a good understanding of
services offered
* Ability to work under pressure and deal with multiple tasks
Qualifications:
* Bachelor Degree in telecommunication engineering or computer science
* Fluent in English
* Solid knowledge on the technologies supported by the team
* Solid knowledge of the ITIL framework and incident management procedures specifically
within OBS
* Minimum of 2 year related work experience in customer technical support or similar
organizations within telecom or IT industry
Customer Services & Operations
Regular
Roles and Responsibilities: * Share experience and knowledge within the team by providing day-to-day guidance and coaching * Act as the level 1 escalation point for the team * Responsible with the management to monitor team performance in technical and non�technical aspects throughout the…
Company Description ** Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implem…
Job Description & Specification: **Job Summary** The Operations Manager is the senior manager and highest level of escalation in Egypt in relation to Operations, Sales and Administrative Functions. The position will be reporting directly to the Offshore Site Head. He / She is responsible for ens…
Job Role / Function **Customer Service** Years of Experience **Unspecified** Career Level **Manager** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Minimum 10 years of BPO experience * Proven working experience as a Customer Service Manager for at least 4 * years. * E…
Job Role / Function **Operations/Expansion** Manage others **Yes** Vacancies **1** Years of Experience **10 - 15** Career Level **Manager** Degree **Bachelor** Gender **Unspecified** Age **Min: 40 - Max: 50** Employment Type **Full time** Expiry date **02 Dec 2022** Job Description * Job Summary …
Job Role / Function **Customer Service** Years of Experience **Unspecified** Career Level **Manager** Gender **Unspecified** Expiry date **22 Feb 2023** Job Description * Minimum 10 years of BPO experience * Proven working experience as a Customer Service Manager for at least 4 * years. …
* The candidate should have +7 yrs of experience in logistics or operation field with a knowledge & understanding of finance, Vendor management and logistics operations. * He/she should have a team handling experience of +5 employees. * Business & channel development experience is desired. *…
### **Job Information** Number of Positions **1** **** Business Line **Mobility Services** **** Function **Operations** **** City **Cairo** **** State/Province **Cairo** **** Country **Egypt** **** Zip/Postal Code **11311** **** ### **Job Description** * Set the objectives and provide clear guide…
Operations Manager The Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As an operations Manager, you will be responsible for the effective operat…
Ensure the quality of operations and customer service, and expand the company's footprint and strengthen their reputation. * Bachelor's degree * 3- 5 years of experience * Proven ability to manage budgets in a similar role. * Strong ethical leadership abilities. * Excellent written…