Job Description - Financial Planning & Analysis Manager - Egypt
ABOUT SITEL
As a global leader in end-to-end customer experience (CX) products and
solutions, Sitel Group® partners with the world's best-loved brands, from
Fortune 500 companies to local startups, to design, build and deliver a
competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading
experience and commitment to improving the employee experience, we improve
business results by pairing innovative design thinking and digital solutions -
including self-service, artificial intelligence (AI), automation and data-
driven analytics - with the expertise, emotion, and empathy of our people to
Create Connection. Value Conversation.
Sitel values are:
Be Bold
* Challenge everything and ask to be challenged
* Be agile in a continuously complex environment.
* Accept to disagree with Excel.
Build Trust
* Bear accountability
* Ensure accuracy and integrity in all financial reporting to support operational decision making
Work Together
* Be the best partner for OPS/SD/CM
* Build relationships with all operations and support teams to deliver team objectives and simplify commercial discussions.
Wow Customers
* Deliver proactive financial solutions to drive operational excellence in Finance
* Communicate proactively
MISSION
FP&A Supports the business strategy for ensuring sustainable and profitable
growth. Ensures integrity and accuracy of financial reporting and forecasting.
Focuses on cost and margin optimization.
ABOUT THE JOB
As a real business partner to senior leadership team, the FP&A Manager handles
budgeting and forecasting process annual, quarterly, monthly, weekly. Thanks
to the FP&A Manager excellent interpersonal skills, strong relationships can
be built across all levels of the company and challenge operational
assumptions. Deep dive analysis can be produced, and a set of actions proposed
at clients, sites, countries, or regional levels to drive efficiency and
improvement. The FP&A Manager supports pricing and Capex business cases and
provide benchmark and analysis about market trend.
KEY RESPONSIBILITIES
* Administer the Budget/Forecast Cycle.
* Liaise with Accounting team to facilitate period-closing processes.
* Organize the Daily Margin Tracker in partnership with Ops teams.
* Ensure adherence to calendar, consistency, and quality of financial performance information
* Proactively spot and highlight trends & variances to produce analysis
* Understand and evaluate drivers behind variances to Budget/Forecast/Prior period
* Offer support to Site management, Accounting, Regional FPA and Accounting teams, both in business-as-usual processes as well as ad-hoc requests
* Generating non-standard financial reports (business cases, sensitivity analysis, pricing-related tasks, Capex requests) etc.
CHALLENGES
* Switch from internal clients to external clients dealing with people having different financials skills and needs (AMs, Ops leaders, Sales etc.)
* Build financials models that can be used by non-Finance.
* Filter/translate operational data into measurable financial action plan.
JOB INTERACTIONS
Inside Sitel*
* Site Director/Operations
* AMs/Sales/Pricing
* PMOs
* Procurement
* HR/Facilities/IT
* Accounting/Controlling
* Reporting
Outside Sitel
* Clients
* Financial Auditors
* Analysts
Reporting relationships
* Direct manager : Country CFO/Finance Director
* Functional manager : Regional FP&A
SKILLS, BEHAVIORS & KNOWLEDGE
* Teamwork
* Execution
* Hands on
* Self-disciplined and self-driven
* Proactive attitude
* Excellent communication and presentation skills
* Strong ability to multitask
* Excellent analytical skills
* Accounting, Audit, Finance knowledge
OTHER QUALIFICATIONS
Work Experience
* 10 years minimum post qualification experience in a large company
* Global organizations with international partners are of value
Education
* University degree in Finance (Accounting, Controlling or similar) or Economics (Trade, Business or similar)
Certifications and Licenses
* Degree in Mathematics/Statistics or/and Courses in Process or IT system is also an advantage
* ACCA/CFA/CFI or similar - full or partial certification is an advantage
* SCRUM, PMP, Six Sigma or similar will shorten learning curve
Languages
* Excellent command of English (spoken and written) is required.
* Other languages (nice to have)
Tools and Applications*
* Excel and MS Office
* Finance Systems
* Oracle and/or SAP based solutions (nice to have)
* Exposure to PowerBI and SQL is of value
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