Customer Service orientated, customer focused with good customer service
skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT,
infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and
Autonomous
Good communication skills and multi culture understanding
Prioritization and time management
Job Contacts:
Within Orange Business Services:
Other Support groups.
Orange Business Services employees who are raising issues related to any
corporate application or service they are using.
Hosting and infrastructure entities
Event Management
Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support
process
France Telecom support team.
FT International (FT Subsidiaries)
Customer Marketing& Innovation
Regular
* Telephone support and/or shift hours mandatory * Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. * Respond to all escalations on a timely manner in line with the Incident Handling Policy. * Provide updates to the…
Date: 18-May-2022 Company: Air Arabia Egypt (E5) Location: Cairo, EG Country: EG ## **Job Purpose** To provide support services to end users through various channels as required. Troubleshoots and remediates issues impacting the operation of the technology infrastructure to ensure continuity of bus…
Job Role / Function **Others** Vacancies **3** Years of Experience **Unspecified** Career Level **Mid Career / Senior** Gender **Unspecified** Expiry date **23 Mar 2023** Job Description * Design, implement and manage enterprise-scale Windows technologies such as server platforms, desktop platfor…
## **Job Description** **Role purpose:** To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects…
## **Job Description** **Role purpose:** To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects…
Additional details **Level** P1 **Requirement location** Saudi Arabia - Riyadh **Number of Position** 1 **Employment type** EPD **Cluster/Group** Microland Delivery **Business Unit** EMEA **Department** Service Desk & Service Mgmt. Job Description Required Skill Technology - End User Issues|Print…
**Posting Date** Jun 13, 2022 **Job Number** 22098686 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Brand** St. Regis Hotels & Resorts **Schedule** Full-Time **Relocation?…
**Posting Date** May 15, 2022 **Job Number** 22079931 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Brand** St. Regis Hotels & Resorts **Schedule** Full-Time **Relocation?…
1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet performance objectives. 4…
Responsibilities: Responsible for the delivery of Global IT Service Desk and associated support services for the user community across all Majorel Sites. Methods of delivery will include in via telephone, email and remote users. * Acts as the initial point of contact for phone calls, ticketing an…