The Technical Design Team Consultant is responsible for transferring
customers' requirements into a solution based on Oranges' products and
services. For all installed customer base, act as owner of technical design
from concept through quotation to subsequent ordering and implementation,
including technical validation of all associated customer deliverables.
Key accountabilities:
* Maintain a good level of communication with allocated customer base and act as technical champion within Orange Business Services.
* Liaise directly with customer or internal teams to qualify and obtain all relevant technical information for successful request, quote and order validation for MAC & project delivery
* Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote
* Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc.) and create/validate pricing scenarios
* Create additional validation requests (i.e. COS & SAM) and capture additional costs into the pricing scenario
* Selection and validation of the access circuit quote against the service requested.
* Collect, validate and document Technical Information as required
* Own/Document and amend the SLA requirements
* Resolution of Technical rejections from key stakeholders
* Demonstrate value add in quoting phase
* Respond promptly to queries pertaining to assigned orders and Quotes
* Secure technical handover from PreSales
* Contribute to profitability targets
* Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development
* Accountable for on time technical validation and reduction of the Lead Time to Connect
* Authority to initiate escalations to local team leader
* Initiate and validate the Technical Order entry in Service delivery tools
* Contribut to the digitalization and automation of the Quote-To-Bill process
Ability and soft skills:
* Customer facing skills with demonstrable experience
* Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality
* Detail oriented
* Excellent organizational and planning skills
* Project Management skills
* Time management skills and able to balance multiple projects & tasks
* Reasonable commercial acumen
* Excellent communication and interpersonal skills
* Independent self starter, "Can Do", customer-focused attitude
* Team Player
Knowledge and technical background:
* Service Delivery processes and organization
* TCP/IP, VPN, MPLS, Remote Access protocols, SDN
* Messaging, Voice/IPT and Security services
Education, qualifications, and certifications:
Required:
* Degree/Equivalent in telecommunications or IT field
* Fluent in both spoken and written English
* Experience working with and designing RIP, OSPF, EIGRP and BGP routing protocols
Desirable:
* Cisco Certified (or equivalent experience) to CCNA - CCNP/CCDP preferred
* Voice/IPT, Messaging or Security experience beneficial
* Excellent knowledge of OBS solutions and services
experience
* Preferably 4 years or more technical experience in telecommunications / service provider arena
* Previous success in a customer facing technical support or pre-sales role
International Business
Regular
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