Dispatcher

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary
The focal point between customers, riders and restaurants, monitor the
riders ' location and movement to make sure the orders are not delayed to our
customers, and report any suspicious issues that might impact the Dispatching
KPIs.

What 's On Your Plate?

* Handling the riders ' issues that might reflect on the delivery process.
* Addressing problems and requests by transmitting information or providing solutions.
* Contact our riders, vendors, and customers to solve any issue that might happen in the orders ' stages.
* Support local and regional teams to proactively improve the delivery experience of our customers.

What Do We Request?

* To be highly flexible and able to handle multiple tasks simultaneously together.
* Very good command of English and Business writing.
* On very-good terms with technology and systems.
* Graduates only.
* Outstanding communication skills
* Working conditions - rotational shifts and weekends.
* Experience in Logistics or Dispatching would be preferred.

ملخص الوظيفة

  • المُعلن : Talabat
  • تاريخ الإعلان : 04/07/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English