DTS Agent

Posting Date May ‎05, ‎2022
Job Number ‎22073420
Job Category Rooms & Guest Services Operations
Location Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City,
Cairo, Egypt, Egypt VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
You were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an explanation.
Today, you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood, always looking to
explore the places one wouldn't find in a travel guide. If this sounds like
you, you're in the right place. You've got authentic style, natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night, it's a place to discover, a place in the world with style like yours.
That's why we're not just looking for anyone. We're looking for someone like
you.

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via
telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay
messages accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson, Housekeeping), and
follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features, property
amenities, and local areas of interest. May process room service orders,
answer questions on menu selection and record transactions in point-of-sale
system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to ‎10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.