Program Manager, After Market Services (AMS)

• Bachelor's degree or equivalent


• ‎6+ years of experience preferably in Supply chain, project management or operations


• Ability to work cross-functionally, partner with multiple teams and lead by influence


• Strong communication skills, both verbal and written


• Strong analytical skills, proficient knowledge of Microsoft Office tools


• Strong bias for action, able to manage multiple priorities
  Job summary
  Amazon is looking for a Program Manager in EGY to lead activities of After
  Market Services (AMS), and own the end-to-end processes of used (customer
  returns) and damaged products. When items are returned or damaged, we maximize
  reuse and recovery to optimal cost of returns while safeguarding customer- and
  selling-partner trust. The role will be focusing on managing the activities
  related to the liquidation / destroy of returned items, and defective
  inventory. This is a cross-functional role that requires close partnership
  with various stakeholders such as Operations, Retail, Finance, Legal, and
  Sustainability teams – both local and regional. Role requires strong project
  management, supply chain and influential skills to effectively deliver and
  execute at scale projects while ensuring optimum profitability.

Key job responsibilities
* Liquidation vendors on-boarding; this includes sourcing new liquidators, managing minimum vetting requirements process and rate cards negotiation
* Overseeing the Liquidation process and communication, this includes weekly liquidation bidding management and liquidators’ inquiry / escalation handling
* Internal operations communication, planning, and alignments; this includes capacity management, handling escalations with Operations, Retail and Finance teams.
* Run periodical process and execution consolidations and audits
* Manage reporting and escalations of vendor returns and stranded inventory with Operations and Business teams
* Partner with Retail teams to facilitate the collaboration with key brands on return rights
* Manage internal communication, and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities
* Experience in e-commerce
* Retail and/or supplier Management background
* Experience in Operations - Reverse Logistics and warehousing operations
* Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight