Specialist, Customer Services

Specialist, Customer Services
If a customer experiences a problem using a Dell Technologies product or
service, the Customer Services team has the knowledge at their fingertips to
answer their questions - by phone, email, chat or online. Building great
relationships with customers, we make a real difference. We also establish
systems that provide solutions to questions and problems. What's more, we
report issues to design departments to make sure Dell Technologies continues
to provide products that are better than ever. To keep up with constantly
evolving technology, the team is fully trained whenever a product is upgraded
or launched.
Join us as a Customer Services Specialist on our Product Services team in
Cairo to do the best work of your career and make a profound social impact.

What you'll achieve
As a Customer Services Analyst, you will be the customer advocate, ensuring
complex issues are taken care of quickly and efficiently while providing the
best customer experience. You will become a specialist in Dell Technologies
products, solutions and capabilities, experimenting with new innovations and
discussing best practices with your team.

You will:
* Respond to and resolve customer queries through multiple communications channels
* Increase customer satisfaction and build loyalty through outstanding personalized support
* Support leadership to effectively improve the overall service levels provided to the customer
* Provide mentorship, guidance and direction to other team members

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:

Essential Requirements
* Bachelor's degree or equivalent
* ‎0-‎2 years of experience
* English fluency is a must
* Strong knowledge of products, customer service, policies and procedures
* Complex problem-solving skills
* Ability to articulate and simplify customer issues and solution
* Strong communication skills and phone etiquette
* 3rd language is Preferable (French, German OR Spanish)

Desirable Requirements
* Prior experience in a customer-facing role, providing remote IT support

Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital
tomorrow. Our company is made up of more than ‎150,000 people, located in over
‎180 locations around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be
yourself and have the opportunity to do the best work of your life - while
still having a life. We offer excellent benefits, bonus programs, flexible
work arrangements, a variety of career development opportunities, employee
resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers
move into the future with multi-cloud, AI and machine learning through the
most innovative technology and services portfolio for the data era. Join us
and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion
Report and our plan to make the world a better place by ‎2030 here.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs, job requirements and individual qualifications, without regard
to race, color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military service, family
medical history or genetic information, family or parental status, or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Dell encourages applicants of all ages. Read the full
Equal Employment Opportunity Policy here.