Specialist People Operations - Employee relations

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
Role Summary/Overview
The Employee Relations Specialist is responsible for acting as a fair partner
between employees and management to assist in conflict resolution through
various forms of intervention including problem-solving, mediation, training,
and counseling. He investigates employee complaints and recommends appropriate
solutions, including but not limited to disciplinary action and separation of
employment.
Role Scope
* Employee relations specialists will need to have extensive knowledge of employment law.
* Adhering to regulatory standards, company and industry regulations at all times.
* conducting investigations and managing the investigative process for internal complaints of harassment, discrimination, retaliation, and other workplace issues.
* response to government requests for employment complaints and facilitating conflict resolution.
* Consultative services - including performance counselling (e.g., discipline, performance improvement plans), incident handling, review of HR policy and compliance department
* Responsible for maintaining the highest level of confidentiality with all employee claims.
* Share with People Partners in Conducting grievance meetings with employees when related to operations, losses or fraud cases
* Monitors the implementation of policies and procedures to improve operational functions and prevent fraudulent activities and to recover any incurred loss
* generate reports related to incidents and keep accurate records
Technical knowledge, Skills, Experience
A Bachelor's degree in Legal, HR or a related field
previous experience in customer care or shared services industries is a plus
Ability to remain objective and open-minded in all situations.
Can demonstrate a combination of assertiveness, sensitivity and tact leading
to high credibility and ability to persuade.
Works with minimal supervision and guidance.