Sr. Quality Associate with Arabic, Amazon Ads

• Bachelor degree


• +‎1 year work experience in quality auditing or related positions


• B2+ fluency of English and Arabic. Candidate should demonstrate language proficiency in all the following: verbal, writing, reading and comprehension


• Familiarity with Excel


• Able to work in a diverse team

Job summary
Amazon is investing heavily in building a world class advertising business and
we are responsible for defining and delivering a collection of self-service
performance advertising products that drive discovery and sales.

Our products are strategically important to our Retail and Marketplace
businesses driving long term growth. We deliver billions of ad impressions and
millions of clicks daily and are breaking fresh ground to create world-class
products. We are highly motivated, collaborative and fun-loving with an
entrepreneurial spirit and bias for action. With a broad mandate to experiment
and innovate, we are growing at an unprecedented rate with a seemingly endless
range of new opportunities.

Our operations team is looking for highly motivated and talented candidates to
participate in auditing/reviewing advertisements. The ideal candidate must
demonstrate strong analytical & communication skills, attention to details,
and a commitment to excellence. In addition, the candidate must be proficient
in written and verbal English with strong interpersonal and problem-solving
skills.

Roles and Responsibilities:
* Perform quality check on the transactions (Ad Moderation and Relevance) processed by the reviewers
* Identify defects impacting shopper and advertiser experience and build controls to reduce the defects
* Analyze defect data, identify patterns and perform root cause analysis for the defects and craft solutions to root cause analysis.
* Calculate the accuracy of the process with DPU and DPMO methodology
* Share feedback with the individuals on the defects and provide guidance to improve their accuracy level
* Initiate corrective and preventive action for the defects identified
* Work on data, dive deep and represent data with visual dashboards in excel or QuickSight

This role includes rotational shift patterns (incl. morning, afternoon,
nights, and weekends)

• Prior experience in online advertising preferred.


• Past experience with responsibilities around driving quality process, training and mentoring would be an added advantage.


• Certified or Yellow belt trained in Lean Six Sigma


• Knowledge on Lean and ‎8 Waste's


• Basic Knowledge on Value Stream Mapping, quality tools.


• Ability to effectively and efficiently complete difficult goals or assignments.


• Strong interpersonal and communication skills.


• Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations.


• Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products.

Are you interested? We look forward to receiving your application. Please make
sure to complete your full online application submit a CV in English.