Job Summary
Provides and assists in integrated client-facing performance reporting for
assigned sections of accounts or programs; assists in establishing governance
and account management system processes.
Supports project managers to ensure that it meets all scope, time, budget, and
quality expectations, through planning, controlling, and managing
Essential Job Functions
Works with team members in creating governance metrics for assigned accounts
or programs. Validates that governance meetings are occurring.
Maintains account master calendar for assigned programs. Drives the logistics
of governance meetings and schedules meetings where appropriate.
Reviews and analyzes the use of account processes. Assists in executing the
account management system processes.
Consolidates and analyzes metrics for governance, processes, and account
reviews; Summarizes findings as it pertains to service improvements across
accounts.
Develops account customer satisfaction survey questions and communication
plans; analyzes and summarizes results for account improvements.
Examines client-facing account level reports for accuracy; Adjusts as approved
by account program management.
Assists in reviewing project integration processes and reporting for accuracy.
Documents and applies changes as appropriate.
Basic Qualifications
Fresh Grade From Engineering Computer Science/Information Systems
V.Good English
Good in Microsoft Office especially Excel
Good communication skills.
Analytical skills
Project management skills
Leadership and organizational skills
Interpersonal skills to interact with customers and team members
Communication skills
Personal computer and business solutions software skills
Ability to work independently and as part of a team
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