Advisor, Services Project/Program Management

Advisor, Services Project/Program Management, Professional Services
It takes something special to drive the development and implementation of new
and exciting products and services. That's a job for our Services Project and
Program Management team within Professional Services. The team works closely
with sales, customer service, partners, customers and other technical support
groups in cross-functional teams. Together, they manage the lifecycle of
highly complex, high risk projects - from design to delivery.
Join us as an Advisor, Services Project/Program Management on our Professional
Services team in Cairo to do the best work of your career and make a profound
social impact.
The role of the Client Solutions Group Professional Services (CSG PS) Project
Manager is to lead in the smooth translation of Customer within End User
Computing requirements, either related to Modern factory provisioning or End
User client roll out, by providing consultative services through Customer
meetings, deal with Dell proprietary tools and processes, managing overall
projects according to methodologies likewise PMI and Prince2. The CSG PS PM
provides support to the Local Business Unit around technical specification,
Engineering technical capabilities, and product transitions. Essentially, they
own the technical requirements for each Customer project from inception
through to project retirement. The role is a key member of the CSG PS Team and
will be expected to undertake specific additional assignments at the request
of the CSG PS Delivery Manager.
Responsibilities:
* Liaise with Customers to determine their exact customization needs, including hardware, software and any other needs for their IT or end-user project requirements. Meaning where applicable to visit customers, presenting all the CSG PS capabilities and the CSG PS offerings portfolio, to capture all the Customers requirements in term of Hardware integrations, Software integrations and asset management services. In addition, determine any other data relevant to the logistics of the roll-out, like for example, dates for completion, volumes, Dell authorized Service Partners skills and capabilities.
* Liaise directly with Engineering, ensuring they have a thorough knowledge of the requirements as laid out in the Technical Specifications document previously agreed with the Customer. Ascertain cost and lead time for validated projects and communicate quotation to Sales team.
* Liaise with Customer in relation to field issues. Analyze and communicate quality and work to determine root-cause and fastest possible fix, for minimum impact on a related project roll-out.
* Use Project Management tools and methodologies along the project lifecycle. Including the development and usage of a Communication plan to ensure all Project Stakeholders will get on time and detailed project status update, as well as apply Governance to guarantee Project control and success.
Qualifications:
* Essentials
* ‎5 to ‎7 years' experience minimum in a customer facing project management or equivalent role
* Excellent communication and interpersonal skills, written, oral and presentation in English
* Integrity in all business dealings
* Affiliation with PC architecture, peripherals, and PC operating systems, in particular Microsoft Operating Systems (mainly Windows ‎10/‎11) and a good knowledge of business s/w applications
* Analytical, meticulous, and pro-active.
* Preferred
* Diploma/Degree in Engineering, Science or Business or equivalent qualification in an associated field with excellent knowledge of PC architecture
* PMP, Prince ‎2 certification, Agile or equivalent Excellent communication and interpersonal skills, written, oral and presentation in English
* Good communication and interpersonal skills, written, oral and presentation in Italian or Spanish

Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital
tomorrow. Our company is made up of more than ‎150,000 people, located in over
‎180 locations around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be
yourself and have the opportunity to do the best work of your life - while
still having a life. We offer excellent benefits, bonus programs, flexible
work arrangements, a variety of career development opportunities, employee
resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers
move into the future with multi-cloud, AI and machine learning through the
most innovative technology and services portfolio for the data era. Join us
and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion
Report and our plan to make the world a better place by ‎2030 here.

Application closing date: ‎21 Apr. ‎2022

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employees and to providing employees with a work environment free of
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